Employee Resistance Under Digitally Managed Organizational Control Systems

Abstract

Digitally managed organizational control systems increasingly shape how work is observed, evaluated, allocated, rewarded, and corrected. Yet the organizational problem is not simply that digital technologies intensify control; it is that they redistribute visibility, discretion, and interpretive authority in ways that may provoke heterogeneous employee responses. This Critical Review Article examines how measurement and surveillance practices become behavioral discipline, how workers interpret t

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