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Unheard voices, unseen paths: Are we educating guides for all? The case for accessibility in tourist guiding curricula
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Unheard voices, unseen paths: Are we educating guides for all? The case for accessibility in tourist guiding curricula (2026)Unheard voices, unseen paths: Are we educ…Content Analysis: An Introduction to Its Methodology (2019)Content Analysis: An Introduc…Re-conceptualizing barriers to travel by people with disabilities (2018)Re-conceptualizing barriers t…Accessible tourism experiences: the voice of people with visual disabilities (2018)Accessible tourism experience…Profiling the segments of senior tourists throughout motivation and travel characteristics (2015)Profiling the segments of sen…Content Analysis (2015)Content AnalysisInformation-enabled tourism destination marketing: addressing the accessibility market (2010)Information-enabled tourism d…Disabled travel: not easy, but doable (2010)Disabled travel: not easy, bu…WHO NEEDS A HOLIDAY? EVALUATING SOCIAL TOURISM (2009)WHO NEEDS A HOLIDAY? EVALUATI…Inherent complexity: Disability, accessible tourism and accommodation information preferences (2009)Inherent complexity: Disabili…An inclusive outdoors? Disabled people’s experiences of countryside leisure services (2009)An inclusive outdoors? Disabl…A Whole-of-Life Approach to Tourism: The Case for Accessible Tourism Experiences (2009)A Whole-of-Life Approach to T…Disability, holiday making and the tourism industry in the UK: a preliminary survey (2003)Disability, holiday making an…Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong (2003)Application of importance-per…Tour Guide Training: A Model for Sustainable Capacity Building in Developing Countries (2002)Tour Guide Training: A Model …“Ebilities” tourism: an exploratory discussion of the travel needs and motivations of the mobility-disabled (2002)“Ebilities” tourism: an explo…Assessing the Travel-Related Behaviors of the Mobility-Disabled Consumer (2001)Assessing the Travel-Related …The Politics of Disablement (1990)The competitive destination: a sustainable tourism perspective (2003)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Competing for the disability tourism market – A comparative exploration of the factors of accessible tourism competitiveness in Spain and Australia (2014)Critical elements in accessible tourism for destination competitiveness and comparison: Principal component analysis from Oceania and South America (2019)Accessible tourism: a bibliometric review (2008–2020) (2021)Interpreting Our Heritage (1957)The tourist guide (1985)The Professional Guide: Dynamics of Tour Guiding (1992)Minimising Visitor Impacts to Protected Areas: The Efficacy of Low Impact Education Programmes (2007)Community-based cultural tourism: issues, threats and opportunities (2011)Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior (2012)American Sign Language: A Teacher's Resource Text on Grammar and Culture (1980)Deaf in America: Voices from a Culture (1988)Contributions of tourism to social inclusion of persons with disability (2015)Accessibility and Inclusive Tourism Development: Current State and Future Agenda (2020)Fundamental Principles of Disability (1996)The Social Model of Disability and the Disappearing Body: Towards a sociology of impairment (1997)Importance-Performance Analysis (1977)SERVQUAL: review, critique, research agenda (1996)Ireland’s Image as a Tourism Destination in France: Attribute Importance and Performance (2005)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)Tour Guide Performance and Tourist Satisfaction: a Study of the Package Tours in Shanghai (2009)Segmentation Of The Senior Pleasure Travel Market (1989)Travel agents as facilitators or inhibitors of travel: perceptions of people with disabilities (2003)Accessible tourism and sustainability: a discussion and case study (2010)Americans with Disabilities (2015)Advances in Consumer Research (2025)Response Determinants in Satisfaction Judgments (1988)Mail and internet surveys : the tailored design method (2007)Mail and Internet Surveys: The Tailored Design Method (2007)Accessible tourism futures: the world we dream to live in and the opportunities we hope to have (2015)The service experience in tourism (1996)Rethinking authenticity in tourism experience (1999)Inclusive tourism development (2017)Smart Tourism City: Developments and Transformations (2020)Extraordinary Bodies: Figuring Physical Disability in American Culture and Literature (1998)A meta-analytic test of intergroup contact theory. 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References

  • 2019Content Analysis: An Introduction to Its Methodology15,420 cited
  • 2009A Whole-of-Life Approach to Tourism: The Case for Accessible Tourism Experiences527 cited
  • 2003Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong475 cited
  • 2009Inherent complexity: Disability, accessible tourism and accommodation information preferences365 cited
  • 2001Assessing the Travel-Related Behaviors of the Mobility-Disabled Consumer288 cited
  • 2010Information-enabled tourism destination marketing: addressing the accessibility market253 cited
  • 2003Disability, holiday making and the tourism industry in the UK: a preliminary survey243 cited
  • 2018Re-conceptualizing barriers to travel by people with disabilities240 cited
  • 2002“Ebilities” tourism: an exploratory discussion of the travel needs and motivations of the mobility-disabled210 cited
  • 2002Tour Guide Training: A Model for Sustainable Capacity Building in Developing Countries204 cited
  • 2009WHO NEEDS A HOLIDAY? EVALUATING SOCIAL TOURISM196 cited
  • 2015Content Analysis175 cited
  • 2010Disabled travel: not easy, but doable154 cited
  • 2018Accessible tourism experiences: the voice of people with visual disabilities152 cited

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  • 2009An inclusive outdoors? Disabled people’s experiences of countryside leisure services129 cited
  • 2015Profiling the segments of senior tourists throughout motivation and travel characteristics125 cited
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