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Examining factors influencing customer satisfaction and trust towards vendors on the mobile internet
16 references·1 citing·37 second hop
Examining factors influencing customer satisfaction and trust towards vendors on the mobile internet (2006)Examining factors influencing customer sa…Childhood and Society (2026)Childhood and SocietyDiffusion of Innovations 1 (2019)Diffusion of Innovations 1Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Acceptance of Electr…Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)Trust in leadership: Meta-ana…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Mass customization: The new frontier in business competition (1999)Mass customization: The new f…Dimensions of Brand Personality (1997)Dimensions of Brand Personali…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Developmental Processes of Cooperative Interorganizational Relationships (1994)Developmental Processes of Co…Calculativeness, Trust, and Economic Organization (1993)Calculativeness, Trust, and E…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Trust as a Social Reality (1985)Trust as a Social RealityA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A new scale for the measurement of interpersonal trust1 (1967)A new scale for the measureme…TOWARD AN UNDERSTANDING WHY USERS ENGAGE IN M-COMMERCE (2013)TOWARD AN UNDERSTANDING WHY U…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)A meta-analysis of the technology acceptance model (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The Nature of the Firm (1937)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)SOCIAL CAPITAL AND VALUE CREATION: THE ROLE OF INTRAFIRM NETWORKS. (1998)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Developing and validating a multidimensional consumer-based brand equity scale (2001)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Attachment and Loss (1969)Illusion and well-being: A social psychological perspective on mental health. (1988)Emerging adulthood: A theory of development from the late teens through the twenties. (2000)The Strength of Weak Ties (1973)Diffusion of innovations. (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2019Diffusion of Innovations 137,320 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2026Childhood and Society13,073 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model5,710 cited
  • 1997Dimensions of Brand Personality5,056 cited
  • 1994Developmental Processes of Cooperative Interorganizational Relationships4,917 cited
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  • 1985Trust as a Social Reality4,158 cited
  • 2002Trust in leadership: Meta-analytic findings and implications for research and practice.3,545 cited
  • 1967A new scale for the measurement of interpersonal trust13,501 cited
  • 1993Calculativeness, Trust, and Economic Organization2,997 cited
  • 1999Mass customization: The new frontier in business competition

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2,322 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
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    • 2013TOWARD AN UNDERSTANDING WHY USERS ENGAGE IN M-COMMERCE8 cited