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Research on Motivation, Experience, Satisfaction and Behavioral Intention of Museum Tourism—A Case of Macau Museum
13 references·4 citing·44 second hop
Research on Motivation, Experience, Satisfaction and Behavioral Intention of Museum Tourism—A Case of Macau Museum (2014)Research on Motivation, Experience, Satis…The Media‐enhanced Museum Experience: Debating the use of Media Technology in Cultural Exhibitions (2009)The Media‐enhanced Museum Exp…Retaining the visitor, enhancing the experience: identifying attributes of choice in repeat museum visitation (2008)Retaining the visitor, enhanc…Motivational Factors and the Visitor Experience: A Comparison of Three Sites (2002)Motivational Factors and the …The museum environment and the visitor experience (2000)The museum environment and th…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Strangers, Guests, or Clients? Visitor Experiences in Museums (1999)Strangers, Guests, or Clients…Experiential Marketing (1999)Experiential MarketingThe Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectConsumer Trade-Offs and the Evaluation of Services (1995)Consumer Trade-Offs and the E…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues (1988)Consumer Complaint Intentions…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…The Impact of Six Visual Factors on Users’ Cultural Participation Intentions in a Virtual Museum Environment: The Mediating Effect of Satisfaction (2025)The Impact of Six Visual Fact…COVID-19 İle Değişen Müze Deneyimlerinin Turizm Coğrafyası Yaklaşımıyla Değerlendirilmesi: : Dünya'dan ve Türkiye'den Örnekler (2022)COVID-19 İle Değişen Müze Den…Exploring TripAdvisor Online Reviews: The Case of George Eastman Museum (2016)Exploring TripAdvisor Online …Técnicas de gamificación en el turismo, prueba de aplicación, Casa Museo Mosquera (2015)Técnicas de gamificación en e…The Effect of Visitors ‘ Agendas on Museum Learning (1998)Conservation learning in wildlife tourism settings: lessons from research in zoos and aquariums (2007)Visitors’ learning for environmental sustainability: Testing short- and long-term impacts of wildlife tourism experiences using structural equation modelling (2010)The Very Efficient Assessment of Need for Cognition: Developing a Six-Item Version (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Revisiting Consumption Experience (2003)Grounded theory, ethnography and phenomenology (2005)Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center (2007)Distinction: A Social Critique of the Judgement of Taste* (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Orientation (2001)Determinants of trust in a service provider: the moderating role of length of relationship (2002)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)A Theory of Cognitive Dissonance (1957)An Investigation into the Determinants of Customer Satisfaction (1982)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)A Theory of Cognitive Dissonance (2017)An Index of Factorial Simplicity (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Antecedents and consequences of trust and satisfaction in buyer‐seller relationships (1998)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (2009)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Communication and Control Processes in the Delivery of Service Quality (1988)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)
this work references cited by second hop

References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1999Experiential Marketing2,989 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,180 cited
  • 1988Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues1,041 cited
  • 1995Consumer Trade-Offs and the Evaluation of Services774 cited
  • 2000The museum environment and the visitor experience395 cited
  • 2002Motivational Factors and the Visitor Experience: A Comparison of Three Sites285 cited
  • 1999Strangers, Guests, or Clients? Visitor Experiences in Museums166 cited
  • 2008Retaining the visitor, enhancing the experience: identifying attributes of choice in repeat museum visitation66 cited
  • 2009The Media‐enhanced Museum Experience: Debating the use of Media Technology in Cultural Exhibitions34 cited

Cited by

  • 2015Técnicas de gamificación en el turismo, prueba de aplicación, Casa Museo Mosquera10 cited

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  • 2016Exploring TripAdvisor Online Reviews: The Case of George Eastman Museum6 cited
  • 2022COVID-19 İle Değişen Müze Deneyimlerinin Turizm Coğrafyası Yaklaşımıyla Değerlendirilmesi: : Dünya'dan ve Türkiye'den Örnekler5 cited
  • 2025The Impact of Six Visual Factors on Users’ Cultural Participation Intentions in a Virtual Museum Environment: The Mediating Effect of Satisfaction4 cited