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Customer churn prediction – a case study in retail banking

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References

2001Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors527 cited
2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting425 cited
2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry411 cited
2003A novel evolutionary data mining algorithm with applications to churn prediction348 cited
2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry347 cited
2002Customer lifetime value modeling and its use for customer retention planning68 cited
2004Data Mining Techniques on the Evaluation of Wireless Churn56 cited

Cited by

2009Churn Prediction Model in Retail Banking Using Fuzzy C-Means Algorithm24 cited
2008Churn prediction with Linear Discriminant Boosting algorithm19 cited
2019Retail store churn and performance – The moderating role of sales amplitude and unpredictability19 cited
2016Predicting churn in mobile free-to-play games18 cited

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