SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Reflections on Responsive Public Administration in Hong Kong: The Citizen’s Charter, Performance Pledges and Beyond
7 references·0 citing·28 second hop
Reflections on Responsive Public Administration in Hong Kong: The Citizen’s Charter, Performance Pledges and Beyond (1993)Reflections on Responsive Public Administ…The Remaking of British Administrative Culture (1992)The Remaking of British Admin…Public Sector Reform in Hong Kong: Perspectives and Problems (1992)Public Sector Reform in Hong …CITIZEN'S CHARTER: THE CULTURAL CHALLENGE (1992)CITIZEN'S CHARTER: THE CULTUR…CHANGE IN THE MANAGEMENT OF PUBLIC SERVICES (1992)CHANGE IN THE MANAGEMENT OF P…Prospects for the Public Service in Britain: Major to the Rescue? (1991)Prospects for the Public Serv…DOING BUSINESS IN THE TEMPLE? MANAGERS AND QUALITY ASSURANCE IN THE PUBLIC SERVICES (1990)DOING BUSINESS IN THE TEMPLE?…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…BEYOND THE MANAGERIAL MODEL: THE CASE FOR BROADENING PERFORMANCE ASSESSMENT IN GOVERNMENT AND THE PUBLIC SERVICES (1986)Managerialism and the public services: the Anglo-American experience (1991)Academic professionalism in the managerialist era: a study of English universities (2008)Professions and the Pursuit of Transparency in Healthcare: Two Cases of Soft Autonomy (2009)Translating Institutional Logics: When the Media Logic Meets Professions (2016)Efficiency and Effectiveness in the Civil Service (1979)The Neurotic Organization. (1985)The Empowerment Process: Integrating Theory and Practice (1988)Maintaining Quality in Human Services (1994)THE CITIZEN'S CHARTER: OPPORTUNITIES FOR USERS’PERSPECTIVES? (1994)An Implementation Framework for Public Service Charters: Results of a concept mapping study (2012)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Paradox, Defense and Attachment: Accessing and Working with Emotions and Relations Underlying Organizational Change (1996)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)The Politics of Path Dependency: Political Conflict in Historical Institutionalism (2005)Foundations and trends in performance management. A twenty-five years bibliometric analysis in business and public administration domains (2016)Bureaucrats and Politicians in Western Democracies (1981)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)In Search of Culture: Lessons From the Past to Find a Role for the Study of Administrative Culture (1996)Enhancing Public Service Ethics (1997)Reinventing Government in Reformed Municipalities (2001)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Performance pledges–power to the consumer or a quagmire in public service legitimation? (1996)Administrative Reform in Developing Nations (2001)Civil service reforms in Hong Kong and Thailand: similar goals, different paths (2020)
this work references cited by second hop

References

  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1992CHANGE IN THE MANAGEMENT OF PUBLIC SERVICES361 cited
  • 1990DOING BUSINESS IN THE TEMPLE? MANAGERS AND QUALITY ASSURANCE IN THE PUBLIC SERVICES73 cited
  • 1992The Remaking of British Administrative Culture25 cited
  • 1992Public Sector Reform in Hong Kong: Perspectives and Problems24 cited
  • 1992CITIZEN'S CHARTER: THE CULTURAL CHALLENGE19 cited
  • 1991Prospects for the Public Service in Britain: Major to the Rescue?8 cited

Cited by

No citing works inside the corpus for this window.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work