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Cited by

• 2007Metamorphosis in hospitality: A tradition of sexual harassment148 cited
• 2016Developing a scale of hospitableness: A tale of two worlds134 cited
• 2017Measuring the experience of hospitality: Scale development and validation125 cited
• 1985Research in the field of hospitality100 cited
• 2016Developing a new hospitality industry organizational culture scale79 cited
• 1998The way forward52 cited
• 1989Leadership and managerial effectiveness in the hospitality industry49 cited
• 2021Transformative hospitality services: A conceptualization and development of organizational dimensions43 cited
• 2022Convergence of Boundaries in Tourism, Hospitality, Events, and Leisure: Defining the Core and Knowledge Structure37 cited
• 2011Hospitality & Society journal Editorial Theorizing hospitality30 cited
• 2015Reflecting on hospitality management education through a practice lens17 cited
• 2007The Future of Food and Beverage Management Research12 cited
• 1989Industrial ‘needs’ and education provision: the case of hotel and catering management10 cited
• 2015A Content Analysis of Hospitality Reports from the Center of Hospitality Research in Cornell University: 2001-2014