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Introduction to Service Engineering
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Introduction to Service Engineering (2009)Introduction to Service EngineeringStochastic Processes Occurring in the Theory of Queues and their Analysis by the Method of the Imbedded Markov Chain (1953)Stochastic Processes Occurrin…A Technical and Conceptual Framework for Serious Role-Playing Games in the Area of Social Skill Training (2020)A Technical and Conceptual Fr…Multi-sided marketplaces and the transformation of retail: A service systems perspective (2019)Multi-sided marketplaces and …Editorial Column—Smart Things as Service Providers: A Call for Convergence of Disciplines to Build a Research Agenda for the Service Systems of the Future (2015)Editorial Column—Smart Things…Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databases (2015)Design of informatics-based s…Commentary—Toward a Research Agenda for Human-Centered Service System Innovation (2015)Commentary—Toward a Research …Toward a Theoretical Foundation for Experience Design in Tourism (2013)Toward a Theoretical Foundati…New service development: managing the dynamic between services and operations resources (2013)New service development: mana…Understanding complex service systems through different lenses: An overview (2012)Understanding complex service…The Impact of Business Process Complexity on Business Process Standardization (2012)The Impact of Business Proces…Service development in product-service systems: a maturity model (2012)Service development in produc…A spiral process model to engineer a product service system: An explorative analysis through case studies (2012)A spiral process model to eng…Service and Science (2011)Service and ScienceAn evolutionary framework for service innovation: Insights of complexity theory for service science (2011)An evolutionary framework for…The Unified Service Theory (2010)The Unified Service TheoryFrom self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer (2010)From self-service to super-se…Service Competition with General Queueing Facilities (2008)Service Competition with Gene…Evolving to a New Dominant Logic for Marketing (2003)Science and Engineering Indicators (2004)On value and value co-creation: A service systems and service logic perspective (2008)Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems (2016)Transformation Through Unbundling: Visualizing the Global FinTech Ecosystem (2018)The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysis (2020)From value chain to value constellation: designing interactive strategy. (1993)Design Patterns: Elements of Reusable Object-Oriented Software (1994)Literature Review and Proposed Conceptual Framework (2015)Effect of multichannel service delivery quality on customers’ continued engagement intention (2019)Value co-creation in the B2B context: a conceptual framework and its implications (2021)The Constitution of Society. Outline of the Theory of Structuration (1984)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Customer orientation and innovation: A comparative study of manufacturing and service firms (2015)The complexity of innovation: an assessment and review of the complexity perspective (2016)How Green Transformational Leadership Affects Green Creativity: Creative Process Engagement as Intermediary Bond and Green Innovation Strategy as Boundary Spanner (2020)Prospect Theory: An Analysis of Decision under Risk (1979)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Measuring Emotions in Real Time (2014)Experience, Emotion, and Eudaimonia: A Consideration of Tourist Experiences and Well-being (2016)Designing tourism experiences for inner transformation (2020)Clarifying the concept of product–service system (2002)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)State-of-the-art in product-service systems (2007)PSS business model conceptualization and application (2017)Servitization and sustainability actions. Evidence from European manufacturing companies (2019)Determining the effects of lean production and servitization of manufacturing on sustainable performance (2020)The service system is the basic abstraction of service science (2009)Using data to advance service: managerial issues and theoretical implications from action research (2017)Operating without operations: how is technology changing the role of the firm? (2018)Telling stories that sell: The role of storytelling and big data analytics in smart service sales (2019)Managing the co-creation of value (2007)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)How Smart, Connected Products Are Transforming Competition (2014)Digital platforms and development: a survey of the literature (2021)Enhancing playful customer experience with personalization (2022)Moving the stakeholder journey forward (2022)Applied Probability and Queues (1987)Discrete Choice Theory of Product Differentiation (1992)Price Competition with the Attraction Demand Model: Existence of Unique Equilibrium and Its Stability (2006)Investment and Market Structure in Industries with Congestion (2010)Supermodularity and Complementarity (2011)Capacity Sharing and Cost Allocation among Independent Firms with Congestion (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A hybrid framework integrating rough-fuzzy best-worst method to identify and evaluate user activity-oriented service requirement for smart product service system (2020)A rough–fuzzy approach integrating best–worst method and data envelopment analysis to multi-criteria selection of smart product service module (2020)On the Stochastic Matrices Associated with Certain Queuing Processes (1953)On Queueing Processes with Bulk Service (1954)Control Techniques for Complex Networks (2007)
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References

  • 1953Stochastic Processes Occurring in the Theory of Queues and their Analysis by the Method of the Imbedded Markov Chain1,082 cited

Cited by

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  • 2012Service development in product-service systems: a maturity model97 cited
  • 2008Service Competition with General Queueing Facilities95 cited
  • 2011An evolutionary framework for service innovation: Insights of complexity theory for service science92 cited
  • 2019Multi-sided marketplaces and the transformation of retail: A service systems perspective92 cited
  • 2015Editorial Column—Smart Things as Service Providers: A Call for Convergence of Disciplines to Build a Research Agenda for the Service Systems of the Future82 cited
  • 2015Commentary—Toward a Research Agenda for Human-Centered Service System Innovation80 cited
  • 2015Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databases70 cited
  • 2010From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer62 cited
  • 2012The Impact of Business Process Complexity on Business Process Standardization59 cited
  • 2012A spiral process model to engineer a product service system: An explorative analysis through case studies51 cited
  • 2012Understanding complex service systems through different lenses: An overview

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50 cited
  • 2010The Unified Service Theory44 cited
  • 2020A Technical and Conceptual Framework for Serious Role-Playing Games in the Area of Social Skill Training44 cited
  • 2013New service development: managing the dynamic between services and operations resources37 cited
  • 2011Service and Science36 cited