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ChapterThe Unified Service Theory

Scott E. Sampson2010

Chapter2010

The Unified Service Theory

Scott E. Sampson

44 citations·0/0 files stored·Service science: research and innovations in the service economy

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Service and Product Innovation Customer Service Quality and Loyalty Business and Management Studies

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References

1963The Structure of Scientific Revolutions 2003Evolving to a New Dominant Logic for Marketing 1964The Structure of Scientific Revolutions.2007Service-dominant logic: continuing the evolution 1974Advertising as Information 1996Services Marketing: Integrating Customer Focus Across the Firm 1983Classifying Services to Gain Strategic Marketing Insights 2004Services Marketing: Integrating Customer Focus Across the Firm

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2012Understanding service quality 2017Humans’ relationship to nature – framing sustainable marketing 2019Healthcare process modularization using design structure matrix 2015Self-organising socio-technical description in service systems for supporting smart user decisions in public transport 2012A method for matching customer integration with operational control of service processes 2018Designing Service Business Models for the Internet of Things: Aspects from Manufacturing Firms

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2010Toward a Science of Service Systemschapter · 13 shared references 2012Visualizing Service Operationsarticle · 10 shared references 2010Toward a Science of Service Systems Value and Symbolsarticle · 10 shared references 2011Service and Sciencechapter · 10 shared references 2007Service delivery systems: the transformational contextreport · 10 shared references 2015An Anthropology of Services: Toward a Practice Approach to Designing Servicesarticle · 10 shared references

Details

Year2010

Typechapter

Published2010-01-01

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations44

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-1-4419-1628-0_7

openalex_workW2191492610

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2014Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon