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The impact of service worker personal resources on relationship quality in business solutions
16 references·0 citing·41 second hop
The impact of service worker personal resources on relationship quality in business solutions (2015)The impact of service worker personal res…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Predictive Validity of Mu…The Job Demands‐Resources model: state of the art (2007)The Job Demands‐Resources mod…Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…Using the job demands‐resources model to predict burnout and performance (2004)Using the job demands‐resourc…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Opportunism in Interfirm Relationships: Forms, Outcomes, and Solutions (2000)Opportunism in Interfirm Rela…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…A stitch in time: Self-regulation and proactive coping. (1997)A stitch in time: Self-regula…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Learning Orientation, Working Smart, and Effective Selling (1994)Learning Orientation, Working…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Stress, social support, and the buffering hypothesis. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2007The Job Demands‐Resources model: state of the art12,956 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs3,094 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 2004Using the job demands‐resources model to predict burnout and performance2,564 cited
  • 1997A stitch in time: Self-regulation and proactive coping.1,469 cited
  • 2000Opportunism in Interfirm Relationships: Forms, Outcomes, and Solutions1,406 cited

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2007
Rethinking Customer Solutions: From Product Bundles to Relational Processes
1,376 cited
  • 1994Learning Orientation, Working Smart, and Effective Selling1,172 cited
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