Ethics and Public Trust: Results from a National Survey

Mary Ann Feldheim · Xiaohu Wang

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Public Policy and Administration Research Administrative Law and Governance Ethics in Business and Education

Abstract

Is the public more likely to trust an ethical administration? Does ethical behavior by civil servants influence public trust? This article empirically examines the relationship between administrative ethics and public trust. A model is developed linking the ethical behaviors of public organizations to citizen trust as perceived by managers. The model is tested with data from a survey of cities in the United States. The results show that there are higher perceptions of trust in cities where there are higher perceptions of ethical behaviors. The study indicates that an effective strategy to improve trust should emphasize honest behavior by employees, encourage employee openness, and promote organizational and individual loyalty to the public interest.

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References

1996Trust: The Social Virtues and the Creation of Prosperity 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.1985Trust as a Social Reality 1986Production of trust: Institutional sources of economic structure, 1840–1920.1995TRUST: THE CONNECTING LINK BETWEEN ORGANIZATIONAL THEORY AND PHILOSOPHICAL ETHICS 1983The Logic and Limits of Trust 2000The New Public Service: Serving Rather than Steering 1991Toward Understanding and Measuring Conditions of Trust: Evolution of a Conditions of Trust Inventory

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