Trust in Administration

Enamul H. Choudhury

68 citations0/0 files storedAdministration & Society

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Management and Organizational Studies Management Theory and Practice Organizational Learning and Leadership

Abstract

Although many consider trust as a desirable value in administration, they also find it elusive. The meaning of trust gets more elusive when one seeks to optimize it in administration. The article takes on this quest first by addressing trust as a relational fact, and then, identifying the dynamic conditions of its optimization. Organizational control and organizational learning are discussed as two such conditions—in their embedded as well as enacted forms. Using the contingencies of control and learning, the article delineates a model of optimal trust, where optimality is located in the dynamic interfaces of control and learning that simultaneously maximize the enabling conditions of trust and minimize its disabling conditions.

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References

1973The Strength of Weak Ties 1985Economic Action and Social Structure: The Problem of Embeddedness 1995An Integrative Model Of Organizational Trust 1997Organizational Learning: A Theory of Action Perspective 1986Research in Organizational Behavior.1996Trust: The Social Virtues and the Creation of Prosperity 1998Not So Different After All: A Cross-Discipline View Of Trust 1991Organizational Learning: The Contributing Processes and the Literatures

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