Starting Over when the Bickering Never Ends: Rebuilding Aggregate Trust Among Clustered Firms Through Trust Facilitators

Luiz Ferraz de Mesquita

155 citations0/0 files storedAcademy of Management Review

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Abstract

Mechanisms to reconstruct trust are vital for geographically clustered firms, since they must collaborate while they also compete. This research outlines the role of third-party “trust facilitators” in reconstructing trust in cluster environments that have evolved into states of distrust and noncollaboration. Specifically, their trust-facilitating abilities and reputation, when moderated by appropriate process structures and managerial propensities to trust, help demarcate separate relationship domains, which represent new opportunities for trust and cooperation to emerge in relationships previously gridlocked in uncooperativeness. I discuss implications for theory and public policy.

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References

1985Economic Action and Social Structure: The Problem of Embeddedness 1981The Evolution of Cooperation 1990Foundations of social theory 1995An Integrative Model Of Organizational Trust 1987The Economic Institutions of Capitalism 1986Research in Organizational Behavior.1996Trust: The Social Virtues and the Creation of Prosperity 1998Not So Different After All: A Cross-Discipline View Of Trust

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