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Social Collaboration Solutions as a Catalyst of Consumer Trust in Service Management Platforms - A Research Study
8 references·0 citing·34 second hop
Social Collaboration Solutions as a Catalyst of Consumer Trust in Service Management Platforms - A Research Study (2015)Social Collaboration Solutions as a Catal…Service Systems Engineering (2014)Service Systems EngineeringSocial Media for Journalists: Principles and Practice (2013)Social Media for Journalists:…IT‐Driven Business Models (2012)IT‐Driven Business ModelsUsers of the world, unite! The challenges and opportunities of Social Media (2009)Users of the world, unite! Th…A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A trust-based consumer decisi…Psychological Barriers: Lurker and Poster Motivation and Behavior in Online Communities (2006)Psychological Barriers: Lurke…Handbook of Survey Research. (1985)Handbook of Survey Research.Handbook of Survey Research (1985)Handbook of Survey ResearchEvolving to a New Dominant Logic for Marketing (2003)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Service Research Priorities in a Rapidly Changing Context (2015)Digital Innovation (2018)Digital Transformation in the Value Chain Disruption of Banking Services (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)The Presentation of Self in Everyday Life. (1956)Efficient Capital Markets: A Review of Theory and Empirical Work (1970)EFFICIENT CAPITAL MARKETS: A REVIEW OF THEORY AND EMPIRICAL WORK* (1970)Social media? Get serious! Understanding the functional building blocks of social media (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The sharing economy: Why people participate in collaborative consumption (2015)Exchange and Power in Social Life. (1965)An Integrative Model Of Organizational Trust (1995)Research Note—The Impact of Community Commitment on Participation in Online Communities (2010)The impacts of information quality and system quality on users' continuance intention in information-exchange virtual communities: An empirical investigation (2012)Understanding user participation in online communities: A systematic literature review of empirical studies (2015)Management of the master data lifecycle: a framework for analysis (2013)Cloud Computing and Transformation of International E-Business Models (2014)The Practice of Creating and Transforming a Business Model (2014)Contemporary Guidance for Stated Preference Studies (2017)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)The Importance of Climate Risks for Institutional Investors (2019)Book Review: How to Conduct Your Own Survey (1996)Mode of questionnaire administration can have serious effects on data quality (2005)Data Journalism in Sweden (2014)Emerging Journalistic Verification Practices Concerning Social Media (2015)How journalists engage in branding on Twitter: individual, organizational, and institutional levels (2017)
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References

  • 2009Users of the world, unite! The challenges and opportunities of Social Media19,104 cited
  • 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents3,825 cited
  • 1985Handbook of Survey Research.924 cited
  • 1985Handbook of Survey Research708 cited
  • 2006Psychological Barriers: Lurker and Poster Motivation and Behavior in Online Communities245 cited
  • 2014Service Systems Engineering218 cited
  • 2013Social Media for Journalists: Principles and Practice37 cited
  • 2012IT‐Driven Business Models28 cited

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