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La medición de los resultados empresariales desde una óptica estratégica: construcción de un instrumento a partir de un estudio Delphi y aplicación a la empresa industrial española en el período 1983-96
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La medición de los resultados empresariales desde una óptica estratégica: construcción de un instrumento a partir de un estudio Delphi y aplicación a la empresa industrial española en el período 1983-96 (1999)La medición de los resultados empresarial…Strategic management a stakeholder approach (2010)Strategic management a stakeh…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Scale Development : Theory and Applications (1991)Scale Development : Theory an…Measures of Personality and Social Psychological Attitudes (1991)Measures of Personality and S…Structural Equations with Latent Variables (1989)Structural Equations with Lat…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…In Search of Excellence: Lessons from America's Best-Run Companies. (1983)In Search of Excellence: Less…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Mail and Telephone Surveys: The Total Design Method. (1979)Mail and Telephone Surveys: T…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Impact of quality and environmental investment on business competitiveness and profitability in small service business: the case of travel agencies (2014)Impact of quality and environ…La medición del desempeño organizativo desde una perspectiva estratégica: creación de un instrumento de medida (2008)La medición del desempeño org…A model of product design management in the Spanish ceramic sector (2004)A model of product design man…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The cornerstones of competitive advantage: A resource‐based view (1993)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Scale Development Research (2006)Making sense of Cronbach's alpha (2011)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2010Strategic management a stakeholder approach24,023 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1979Mail and Telephone Surveys: The Total Design Method.5,023 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1991Measures of Personality and Social Psychological Attitudes3,217 cited
  • 1983

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In Search of Excellence: Lessons from America's Best-Run Companies.
3,107 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,020 cited
  • Cited by

    • 2014Impact of quality and environmental investment on business competitiveness and profitability in small service business: the case of travel agencies46 cited
    • 2004A model of product design management in the Spanish ceramic sector24 cited
    • 2008La medición del desempeño organizativo desde una perspectiva estratégica: creación de un instrumento de medida24 cited