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Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers
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Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers (2013)Leveraging Service Incident Analytics to …Simulation-Based Quantification of Business Impacts Caused by Service Incidents (2013)Simulation-Based Quantificati…Aligning IT Service Levels and Business Performance: A Case Study (2010)Aligning IT Service Levels an…Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Analyzing the Past to Prepare…An experimental analysis of multi-attribute auctions (2000)An experimental analysis of m…A Capability Framework for IT Service Integration and Management in Multi-Sourcing (2015)A Capability Framework for IT…Handbook of Simulation (1998)Simulation with Arena (1998)Managing the computer resource (1973)THE DIMENSIONAL FACT MODEL: A CONCEPTUAL MODEL FOR DATA WAREHOUSES (1998)Business Modeling with UML (2001)Business Cost Budgets (2012)Capturing the Quality and Business Value of IT Services Using a Business-Driven Model (2012)COUNTERSPECULATION, AUCTIONS, AND COMPETITIVE SEALED TENDERS (1961)The Analytic Hierarchy Process (1985)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1994)Configurable offers and winner determination in multi-attribute auctions (2004)Better, Faster, Cheaper: An Experimental Analysis of a Multiattribute Reverse Auction Mechanism with Restricted Information Feedback (2005)Auctions and bidding (2011)Information Systems Success: The Quest for the Dependent Variable (1992)Strategies for Theorizing from Process Data (1999)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)Digital transformation: A multidisciplinary reflection and research agenda (2019)Literature review as a research methodology: An overview and guidelines (2019)Organizations in Action: Social Science Bases of Administrative Theory. (1968)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Qualitative Inhaltsanalyse : Grundlagen und Techniken (2003)
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References

  • 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review7,645 cited
  • 2000An experimental analysis of multi-attribute auctions271 cited
  • 2013Simulation-Based Quantification of Business Impacts Caused by Service Incidents19 cited
  • 2010Aligning IT Service Levels and Business Performance: A Case Study16 cited

Cited by

  • 2015A Capability Framework for IT Service Integration and Management in Multi-Sourcing9 cited

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