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Cited by

• 2010When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness301 cited
• 2003Apologies and Legal Settlement: An Empirical Examination172 cited
• 2010Why a concern for apologia and crisis communication?127 cited
• 2010The acceptance of responsibility and expressions of regret in organizational apologies after a transgression115 cited
• 2006Exploration of the association between apology and forgiveness amongst victims of human rights violations109 cited
• 2002Apology in the criminal justice setting: evidence for including apology as an additional component in the legal system103 cited
• 2003Companies Can Apologize: Corporate Apologies and Legal Liability101 cited
• 2017Service crisis recovery and firm performance: insights from information breach announcements86 cited
• 2002The effects of defendant remorse on mock juror decisions in a malpractice case67 cited
• 2005Incorporating Feminist Theory and Insights Into a Restorative Justice Response to Sex Offenses58 cited
• 2011Offer and Acceptance of Apology in Victim-Offender Mediation44 cited
• 2013Why Saying “I’m Sorry” Isn’t Good Enough: The Ethics of Corporate Apologies43 cited
• 2006Rectification Without Assuming Responsibility: Testing the Transgression Flowchart With the Vioxx Recall