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Developments in Practice XVIII-Customer Knowledge Management: Adding Value for Our Customers

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2020

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Connecting Customer Knowledge Management and Intention to Use Sport Services Through Psychological Involvement, Commitment, and Customer Perceived Value

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2015The customer knowledge management lifecycle in PSS value networks : towards process characterization20 cited

2015Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management15 cited

2013Investigating the Relationship between Customer Knowledge Management and Knowledge Sharing among Insurance Companies in Malaysia14 cited

2019Service-innovation capability founded on knowledge from customers14 cited

2008Customer Participation: Co-Creating Knowledge with Customers13 cited

2017Use of Information and Communication Technologies for Knowledge Sharing by Polish and UK-Based Prosumers12 cited

2023Co-creating organizational performance and project success through customer participation, requirement risk and knowledge integration: a multi-study evidence11 cited

2013Creating Knowledge within a C-Business Context: A Customer Knowledge Management View11 cited

2019The ultimate co-creation: leveraging customer input in business model innovation10 cited

2012Customer Knowledge in Value Creation for Software Engineering Process10 cited

2024Examining the impact of price sensitivity on customer lifetime value: empirical analysis9 cited