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Front office role expectations as defined by hotel management and by front office personnel: A Comparative study
9 references·0 citing·26 second hop
Front office role expectations as defined by hotel management and by front office personnel: A Comparative study (1994)Front office role expectations as defined…Hospitality and Empowerment: Trusting Employees (1993)Hospitality and Empowerment: …Managing to keep the customer (1992)Managing to keep the customerFunctional flexibility in hotels — is it feasible? (1992)Functional flexibility in hot…Hotel front office management (1990)Hotel front office managementDelivering Quality Service (1990)Delivering Quality ServiceTotal Customer Service (1989)Total Customer ServiceFront Office Operations (1988)Front Office OperationsFront office operation (1971)Front office operationA Manual of Hotel Reception (1969)A Manual of Hotel ReceptionKnow-how On The Job: The Important Working Knowledge Of ""unskilled"" Workers (1978)Surprise and Sense Making: What Newcomers Experience in Entering Unfamiliar Organizational Settings (1980)The Knowledge Link: How Firms Compete Through Strategic Alliances (1993)Youth, Gender and Part-Time Work - Students in the Labour Process (1997)A coincidence of needs? (2001)Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry (2012)Managing strategic change (2008)The Impact of Virtual Worlds on Word-of-Mouth: Improving Social Networking and Servicescape in the Hospitality Industry (2010)The importance of service quality for competitive advantage – with special reference to industrial product (2010)Modelling the service antecedents of favourable and unfavourable behaviour intentions in life insurance services in India (2011)Managing in Turbulent Times (2012)Managing in Turbulent Times (2020)Leaders: The strategies for taking charge (1986)ADR rule of thumb: Validity and suggestions for its application (2003)Employment of the workforce with disabilities in the hospitality industry (2010)Antecedent and consequences of job crafting: an organizational level approach (2018)Profile of Rik Medlik (2014)Hospitality language as a professional skill (2002)Sustainability in Canadian B&Bs: comparing the east versus west (2010)The Use of Information and Communication Technologies (ICT) in Front Office Operations of Chain Hotels in Ghana (2012)An Examination of the Web-Based Strategies of the Top 100 U.S. Retailers (1998)The Influence of Service Recovery and Loyalty on Perceived Service Quality: A Study of Hotel Customers in Spain (2006)Strategic profiling (2007)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)
this work references cited by second hop

References

  • 1990Delivering Quality Service1,326 cited
  • 1992Managing to keep the customer66 cited
  • 1989Total Customer Service52 cited
  • 1990Hotel front office management37 cited
  • 1988Front Office Operations18 cited
  • 1992Functional flexibility in hotels — is it feasible?18 cited
  • 1969A Manual of Hotel Reception3 cited
  • 1971Front office operation2 cited
  • 1993Hospitality and Empowerment: Trusting Employees1 cited

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