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Communication and Culture: A Guide for Practice
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  • 2004Intercultural service encounters: an exploratory study of customer experiences100 cited
  • 1998(Mis)communicating Across Boundaries84 cited
  • 2009Framing Best Practice: National Standards for the Primary Prevention of Sexual Assault Through Education53 cited
  • 2003Communication In Intercultural Interaction50 cited
  • 2010Handbook of Intercultural Communication and Cooperation39 cited
  • 2009Service recommendations and customer evaluations in the international marketplace: Cultural and situational contingencies39 cited
  • 1999‘Loss of Face’ in Australian Classrooms36 cited
  • 2018Aristotelian Practical Wisdom in Business Ethics: Two Neglected Components30 cited
  • 2003Reconciliation Through Communication in Intercultural Encounters: Potential or Peril?21 cited
  • 2003Cultural Information Gathering by Australian Students in France12 cited

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