An Empirical Application of Delone and Mclean Model In Evaluating Decision Support System In The Banking Sector of Oman

Abstract

Banks are investing a huge amount on information systems to provide fast services to their customers and to stay competitive. Therefore it becomes necessary to measure the success of these systems. The main objective of this study is to assess the applicability of DeLone and McLean model of information systems in evaluating decision support system in the banking sector of Oman and to check the relationship among variables of the model. In order to achieve the objectives, data was collected from the managers and assistant managers using decision support system in the banks of Oman. Hypotheses were tested using correlation analysis. The results found that most of the relationships between the constructs were supported. System quality, information quality and service quality had a direct positive association with user satisfaction. User satisfaction influenced individual impact positively. The findings supported DeLone and McLean model and suggested its applicability in the evaluation of decision support system in the banking sector.

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