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Critical Success Factors and Performance Management and Measurement: a Hospitality Context
12 references·0 citing·53 second hop
Critical Success Factors and Performance Management and Measurement: a Hospitality Context (2010)Critical Success Factors and Performance …Strategic Management for Travel and Tourism (2012)Strategic Management for Trav…The new customer‐centred business model for the hospitality industry (2006)The new customer‐centred busi…Performance measurement practice in an independent hotel context (2005)Performance measurement pract…Factors influencing productivity in small island hotels (2005)Factors influencing productiv…The challenges of performance measurement (2004)The challenges of performance…Evaluating service quality in a UK hotel chain: a case study (2004)Evaluating service quality in…Critical success factors in UK corporate hotels (2004)Critical success factors in U…Critical success factors in UK budget hotel operations (2004)Critical success factors in U…Implementing performance measurement systems: a literature review (2003)Implementing performance meas…An Empirical Investigation of the Performance Consequences of Nonfinancial Measures (2003)An Empirical Investigation of…Key performance indicators in European hotel properties: general managers’ choices and company profiles (2001)Key performance indicators in…Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Performance (2000)Linking Balanced Scorecard Me…Case Study Research: Design and Methods (1984)The balanced scorecard : measures that drive performance (1992)The balanced scorecard: Translating strategy into action (1997)Efficiency and effectiveness of service business: Evidence from international tourist hotels in Taiwan (2008)The impact of industry force factors on resource competitive strategies and hotel performance (2010)Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors (2017)The Management of Hotel Operations (1989)New perspectives on productivity in hotels: some advances and new directions (1994)Service productivity (2002)Conflict, exhaustion, and motivation: A study of frontline employees in Northern Cyprus hotels (2006)Relationships of supervisor support and conflicts in the work–family interface with the selected job outcomes of frontline employees (2006)Outcomes of customer verbal aggression among hotel employees (2009)The balanced scorecard--measures that drive performance. (1992)Using the balanced scorecard as a strategic management system (1996)Establishment of KPIs for facility performance measurement: review of literature (2010)Strategic orientation and performance of tourism firms: Evidence from a developing country (2010)Human resource management (HRM) practices and organizational performance (2019)Coefficient Alpha and the Internal Structure of Tests (1951)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study (2004)An empirical analysis of the levers of control framework (2007)Contemporary performance measurement systems: A review of their consequences and a framework for research (2012)Chief executives define their own data needs. (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Exploring corporate strategy (1997)Performance measurement in tourism: a value chain model (2006)The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales (2014)Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain (2016)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)The Core Competence of the Corporation (2006)The effect of hospitableness and servicescape on guest satisfaction in the hotel industry (2013)Sustainable Banking; Evaluation of the European Business Models (2020)Service Quality and Customer Loyalty in Ghana’s Hotel Industry: The Mediation Effects of Satisfaction and Delight (2021)Designing services that deliver (1984)Delivering quality service: balancing customer perceptions and expectations (1990)Putting the Service-Profit Chain to Work (1994)Tour Guide Performance and Tourist Satisfaction: a Study of the Package Tours in Shanghai (2009)Use of different sustainability management systems in the hospitality industry. The case of Spanish hotels (2011)Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels (2013)Limited-dependent and qualitative variables in econometrics (1983)The Cross-Section of Expected Stock Returns (1992)Common risk factors in the returns on stocks and bonds (1993)Strategy, Choice of Performance Measures, and Performance (2006)6 Pay and Performance: Individuals, Groups, and Executives (2009)Using Nonfinancial Measures to Assess Fraud Risk (2009)Destination and enterprise management for a tourism future (2008)From potential to ability to compete: Towards a performance-based tourism competitiveness index (2013)Disaster collaboration in tourism: Motives, impediments and success factors (2016)Developing performance-measurement systems as enabling formalization: A longitudinal field study of a logistics department (2007)A grey-based DEMATEL model for evaluating business process management critical success factors (2013)Corporate social responsibility and financial performance of companies: The puzzle of concepts, definitions and assessment methods (2020)
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References

  • 2000Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Performance987 cited
  • 2003Implementing performance measurement systems: a literature review481 cited
  • 2003An Empirical Investigation of the Performance Consequences of Nonfinancial Measures432 cited
  • 2012Strategic Management for Travel and Tourism280 cited
  • 2001Key performance indicators in European hotel properties: general managers’ choices and company profiles153 cited
  • 2004Evaluating service quality in a UK hotel chain: a case study132 cited
  • 2004Critical success factors in UK budget hotel operations119 cited
  • 2006The new customer‐centred business model for the hospitality industry111 cited
  • 2005Performance measurement practice in an independent hotel context109 cited
  • 2005Factors influencing productivity in small island hotels108 cited
  • 2004The challenges of performance measurement52 cited
  • 2004Critical success factors in UK corporate hotels37 cited

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