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To be or not to be (loyal): Is there a recipe for customer loyalty in the B2B context? · Study

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To be or not to be (loyal): Is there a recipe for customer loyalty in the B2B context?

Ivan Russo, Ilenia Confente, David Marius Gligor, Chad W. Autry

2015-08-01articleJournal of Business Research112 citationsclosed

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Customer Service Quality and Loyalty Service and Product Innovation Customer churn and segmentation

Abstract

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Citations in this library

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References

1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives

1999Whence Consumer Loyalty?

1994Customer Loyalty: Toward an Integrated Conceptual Framework

2011Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research

1997Customer value: The next source for competitive advantage

2008Redesigning Social Inquiry: Fuzzy Sets and Beyond

2004The Tipping Point: How Little Things Can Make a Big Difference

2001Fuzzy-Set Social Science

Cited by

2017E-fulfillment dimensions and its influence on customers in e-tailing: a critical review

2016Factors influencing consumer loyalty towards 3G mobile data service providers: evidence from Ghana

2019The effect of logistics service quality on customer loyalty: case of logistics service industry

2021More is not always better: The impact of value co‐creation fit on B2B and B2C customer satisfaction

2020Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach

2020Individual antecedents to consumer intention to switch to food waste bioplastic products: A configuration analysis

2019Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing

2021Uplift modeling and its implications for B2B customer churn prediction: A segmentation-based modeling approach

Details

Year2015

Typearticle

VenueJournal of Business Research

Languageen

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Identifiers

doi10.1016/j.jbusres.2015.07.002

openalex_workW952085472

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