Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Older Salespeople's Role in Retail Encounters

15 references·7 citing·49 second hop

FromToDepth

this work references cited by second hop

References

1990The aging of America. Impact on health care costs589 cited
1989Cumulative evidence of the relationship between employee age and job performance.482 cited
1963Selling as a Dyadic Relationship – A New Approach321 cited
1986The Influence of Career Stages on Salespeople's Job Attitudes, Work Perceptions, and Performance214 cited
1979Personal characteristics of salespeople and the attractiveness of alternative rewards147 cited
1980The Sales Manager's Bases of Social Power and Influence upon the Sales Force135 cited
1983Personal and Organizational Variables: Their Relative Effect on Reward Valences of Industrial Salespeople128 cited
1989Antecedents and Outcomes of Organizational Commitment: A Study of Salespeople104 cited
2005Bridging the Generation Gap.90 cited
1983Demographics, job satisfaction, and propensity to leave of industrial salesmen74 cited
1994Selling & Sales Management65 cited
1971Fundamentals of interpersonal communication49 cited
1997The difference between elderly consumers’ satisfaction levels and retail sales personnel’s perceptions47 cited
1982Value analysis of a sales force10 cited
1994Bridging the Generation Gap

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1 cited

Cited by

2013"You Lost Me at Hello": How and when accent-based biases are expressed and suppressed62 cited
2000The perceived importance of sales managers’ rewards: a career stage perspective57 cited
2016Salespersons’ empathy as a missing link in the customer orientation–loyalty chain: an investigation of drivers and age differences as a contingency54 cited
2010When demographic differences exist: an analysis of service failure and recovery among diverse participants40 cited
2018Entrepreneurial motivation as a key salesperson competence: trait antecedents and performance consequences36 cited
1998Diversity in the Sales Force: Problems and Challenges34 cited
2010The role of the customer contact person's age in service encounters28 cited