S
Study
Academic Library
Search
Shelves
Open access
My library
Review
Sharon E. Beatty · Study
Home
/
Author
Sharon E. Beatty
63 works
· latest 2019
· 2 institutions
cluster: provisional
ORCID 0000-0002-8778-1617
Works
60 shown
Combating the negative effects of showrooming: Successful salesperson tactics for converting showroomers into buyers
Journal of Business Research
·
2019
·
3 authors
52
citations
The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery
Journal of Service Research
·
2018
·
4 authors
·
Open access
67
citations
Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes
Journal of Service Research
·
2016
·
3 authors
104
citations
Emotional Convergence in Service Relationships
Journal of Service Research
·
2016
·
5 authors
57
citations
Frontline Service Employee Compliance With Customer Special Requests
Journal of Service Research
·
2015
·
6 authors
55
citations
The Effect of Online versus Offline Retailer-Brand Image Incongruity on the Flow Experience
The Journal of Marketing Theory and Practice
·
2015
·
4 authors
40
citations
A Generalized Multidimensional Scale for Measuring Customer Engagement
The Journal of Marketing Theory and Practice
·
2014
·
4 authors
713
citations
The Impact of Service Characteristics on the Switching Costs–Customer Loyalty Link
Journal of Retailing
·
2014
·
4 authors
·
Open access
144
citations
A segmentation of adolescent online users and shoppers
Journal of Services Marketing
·
2013
·
3 authors
45
citations
Feeling The Urge: Affect in Impulsive and Compulsive Buying
The Journal of Marketing Theory and Practice
·
2012
·
3 authors
142
citations
Why Customers Feel Locked Into Relationships: Using Qualitative Research to Uncover The Lock-in Factors
The Journal of Marketing Theory and Practice
·
2012
·
3 authors
54
citations
Impact of Customer‐based Corporate Reputation on Non‐monetary and Monetary Outcomes: The Roles of Commitment and Service Context Risk
British Journal of Management
·
2012
·
3 authors
88
citations
Employees’ Decision Making in the Face of Customers’ Fuzzy Return Requests
Journal of Marketing
·
2012
·
3 authors
63
citations
Understanding the Relationships Between Commitment and Voice
Journal of Service Research
·
2012
·
3 authors
63
citations
Customer Engagement: Exploring Customer Relationships Beyond Purchase
The Journal of Marketing Theory and Practice
·
2012
·
3 authors
2,086
citations
Disclosure Antecedents in an Online Service Context
Journal of Service Research
·
2011
·
4 authors
257
citations
A model of adolescents' online consumer self-efficacy (OCSE)
Journal of Business Research
·
2011
·
2 authors
65
citations
Culture and age as moderators in the corporate reputation and loyalty relationship
Journal of Business Research
·
2010
·
3 authors
136
citations
Emotions, store-environmental cues, store-choice criteria, and marketing outcomes
Journal of Business Research
·
2010
·
5 authors
240
citations
Factors affecting couples' decisions to jointly shop
Journal of Business Research
·
2010
·
2 authors
30
citations
A CIT investigation of other customers' influence in services
Journal of Services Marketing
·
2010
·
3 authors
104
citations
Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings
Journal of Business Research
·
2010
·
4 authors
111
citations
Betrayal? Relationship quality implications in service recovery
Journal of Services Marketing
·
2009
·
3 authors
88
citations
The customer-based corporate reputation scale: Replication and short form
Journal of Business Research
·
2008
·
3 authors
238
citations
Service worker role in encouraging customer organizational citizenship behaviors
Journal of Business Research
·
2008
·
4 authors
510
citations
Congruity's role in website attitude formation
Journal of Business Research
·
2008
·
3 authors
75
citations
Satisfiers and Dissatisfiers in the Online Environment
Journal of Service Research
·
2008
·
2 authors
193
citations
Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective
British Journal of Management
·
2008
·
4 authors
619
citations
Review and future directions of cross-cultural consumer services research
Journal of Business Research
·
2007
·
3 authors
284
citations
Adolescent influence in family purchase decisions: An update and cross-national extension
Journal of Business Research
·
2007
·
4 authors
85
citations
The Positive and Negative Effects of Switching Costs on Relational Outcomes
Journal of Service Research
·
2007
·
4 authors
446
citations
Customer-based corporate reputation of a service firm: scale development and validation
Journal of the Academy of Marketing Science
·
2007
·
2 authors
899
citations
Teenagers’ use of alternative shopping channels: A consumer socialization perspective
Journal of Retailing
·
2006
·
4 authors
155
citations
The impact of service failure severity on service recovery evaluations andpost‐recovery relationships
Journal of Services Marketing
·
2004
·
3 authors
581
citations
Signaling the trustworthiness of small online retailers
Journal of Interactive Marketing
·
2004
·
3 authors
287
citations
The effects of locational convenience on customer repurchase intentions across service types
Journal of Services Marketing
·
2003
·
3 authors
119
citations
Service Failure in Online Retailing
Journal of Service Research
·
2003
·
2 authors
470
citations
The product-specific nature of impulse buying tendency
Journal of Business Research
·
2003
·
4 authors
453
citations
Consumer Comfort in Service Relationships
Journal of Service Research
·
2003
·
4 authors
208
citations
An empirical examination of automobile lease vs finance motivational processes
Journal of Consumer Marketing
·
2003
·
2 authors
·
Open access
27
citations
Comparative advertising effectiveness in different national cultures
Journal of Business Research
·
2002
·
2 authors
65
citations
Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes
Journal of Business Research
·
2002
·
3 authors
908
citations
Family structure and influence in family decision making
Journal of Consumer Marketing
·
2002
·
2 authors
199
citations
Judgements of Relative Influence in Family Decision-Making Using Observations
ACR Asia-Pacific Advances
·
2002
·
2 authors
2
citations
The effect of work climate on critical employee and customer outcomes
International Journal of Service Industry Management
·
2001
·
3 authors
258
citations
Switching barriers and repurchase intentions in services
Journal of Retailing
·
2000
·
3 authors
1,570
citations
A relationship customer typology
Journal of Retailing
·
1999
·
2 authors
·
Open access
258
citations
Customer benefits and company consequences of customer-salesperson relationships in retailing
Journal of Retailing
·
1999
·
2 authors
·
Open access
1,019
citations
Impulse buying: Modeling its precursors
Journal of Retailing
·
1998
·
2 authors
1,401
citations
Impulse buying: Modeling its precursors
Journal of Retailing
·
1998
·
2 authors
895
citations
DEVELOPMENT AND VALIDATION OF THE IMPULSE BUYING TENDENCY SCALE
Psychological Reports
·
1998
·
3 authors
226
citations
Customer-sales associate retail relationships
Journal of Retailing
·
1996
·
1 author
·
Open access
859
citations
Adolescent Influence in Family Decision Making: A Replication with Extension
Journal of Consumer Research
·
1994
·
2 authors
465
citations
Personal values and gift-giving behaviors: A study across cultures
Journal of Business Research
·
1991
·
3 authors
166
citations
Celebrity spokesperson and brand congruence
Journal of Business Research
·
1990
·
2 authors
610
citations
Alternative Hierarchies of the Attitude-Behavior Relationship: The Impact of Brand Commitment and Habit
Journal of the Academy of Marketing Science
·
1988
·
2 authors
369
citations
The involvement—commitment model: Theory and implications
Journal of Business Research
·
1988
·
3 authors
487
citations
Price Expectation and Price Recall Error: An Empirical Study
Journal of Consumer Research
·
1987
·
2 authors
66
citations
External Search Effort: An Investigation Across Several Product Categories
Journal of Consumer Research
·
1987
·
2 authors
1,302
citations
Shared Organizational Values: Measurement and Impact Upon Strategic Marketing Implementation
Journal of the Academy of Marketing Science
·
1987
·
2 authors
74
citations