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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Zalfa Laili Hamzah · Study

Home/Author

Zalfa Laili Hamzah

4 works· latest 2024· 1 institutionscluster: provisionalORCID 0000-0002-9994-310X

h-index4

i104

Citations337

Works here4

14

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24

Most cited in this library

Customer experience: a systematic literature review and consumer culture theory-based conceptualisation2020 · 115 citations
Designing corporate brand experience in an online context: A qualitative insight2014 · 104 citations
Elucidating perceived overall service quality in retail banking2017 · 84 citations
Brand hate: a systematic literature review and future perspectives2024 · 34 citations

Works

4 shown

Brand hate: a systematic literature review and future perspectives

Management Review Quarterly·2024·3 authors·review

34citations

Customer experience: a systematic literature review and consumer culture theory-based conceptualisation

Management Review Quarterly·2020·3 authors·review

115citations

Elucidating perceived overall service quality in retail banking

International Journal of Bank Marketing·2017·3 authors

84citations

Designing corporate brand experience in an online context: A qualitative insight

Journal of Business Research·2014·3 authors

104citations