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Lawrence A. Crosby · Study

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Lawrence A. Crosby

13 works· latest 2006· 2 institutionscluster: provisionalORCID 0000-0002-5751-4323

h-index13

i1013

Citations7,334

Works here13

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Most cited in this library

Relationship Quality in Services Selling: An Interpersonal Influence Perspective1990 · 4,760 citations
Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry1987 · 977 citations
Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry1987 · 456 citations
Relational bonds in industrial exchange: An experimental test of the transaction cost economic framework1994 · 220 citations
Psychological Commitment and Its Effects on Post-Decision Evaluation and Preference Stability among Voters1983 · 208 citations

Works

13 shown

A Contingency Approach to Adaptive Selling Behavior and Sales Performance: Selling Situations and Salesperson Characteristics

Journal of Personal Selling and Sales Management·2006·4 authors

190citations

Exploding some myths about customer relationship management

Managing Service Quality·2002·1 author

100citations

Dynamics of Relationship Selling: A Longitudinal Examination of Changes in Salesperson-customer Relationship Status

Journal of Personal Selling and Sales Management·2001·3 authors·Open access

63citations

Relational bonds in industrial exchange: An experimental test of the transaction cost economic framework

Journal of Business Research·1994·3 authors

220citations

Relationship Quality in Services Selling: An Interpersonal Influence Perspective

Journal of Marketing·1990·3 authors

4,760citations

Effects of Alternative Types of Influence Strategies under Different Channel Dependence Structures

Journal of Marketing·1990·3 authors

153citations

Consumer Acceptance of Interactive Media in Service Marketing Encounters

Service Industries Journal·1990·2 authors

83citations

Organizational structure of values

Journal of Business Research·1990·3 authors

78citations

Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry

Journal of Marketing Research·1987·2 authors

977citations

Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry

Journal of Marketing Research·1987·2 authors

456citations

Psychological Commitment and Its Effects on Post-Decision Evaluation and Preference Stability among Voters

Journal of Consumer Research·1983·1 author

208citations

Consumer Satisfaction with Michigan's Container Deposit Law: An Ecological Perspective

Journal of Marketing·1982·2 authors

22citations

Effects of Consumer Information and Education on Cognition and Choice

Journal of Consumer Research·1981·1 author

24citations