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James S. Boles · Study
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Author
James S. Boles
56 works
· latest 2025
· 5 institutions
cluster: provisional
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52
Citations
12,162
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25
Most cited in this library
Development and validation of work-family conflict and family-work conflict scales.
1996 · 3,863 citations
The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction
1996 · 877 citations
An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context
1997 · 814 citations
Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women
1998 · 695 citations
Role Stress, Work-Family Conflict and Emotional Exhaustion: Inter-Relationships and Effects on Some Work-Related Consequences
1997 · 419 citations
Works
56 shown
The importance of wine connoisseurs in marketing wine tourism and experiences
Tourism and Hospitality Research
·
2025
·
5 authors
2
citations
Visitor spending at wine festivals: perspectives on stakeholder benefits
Anatolia
·
2021
·
4 authors
1
citations
Revisiting and replicating the dominant logic on salesperson job satisfaction, organizational commitment, and turnover
Journal of Business Research
·
2019
·
4 authors
29
citations
Consumer Drivers of Muscadine Wine Purchase Decisions
Beverages
·
2018
·
3 authors
·
Open access
4
citations
An escalation of commitment perspective on allocation-of-effort decisions in professional selling
Journal of the Academy of Marketing Science
·
2018
·
2 authors
26
citations
Wine tourist valuation of information sources: the role of prior travel
International Journal of Wine Business Research
·
2017
·
5 authors
·
Open access
21
citations
Why are you really losing sales opportunities? A buyers' perspective on the determinants of key account sales failures
Industrial Marketing Management
·
2014
·
4 authors
35
citations
Negative emotions, value and relationships: Differences between women and men
Journal of Retailing and Consumer Services
·
2013
·
4 authors
58
citations
Bringing meaning to the sales job: The effect of ethical climate and customer demandingness
Journal of Business Research
·
2012
·
3 authors
118
citations
Sales Force Turnover and Retention: A Research Agenda
Journal of Personal Selling and Sales Management
·
2012
·
5 authors
98
citations
Workplace Stressors, Job Attitude, and Job Behaviors: Is Interpersonal Conflict the Missing Link?
Journal of Personal Selling and Sales Management
·
2011
·
3 authors
151
citations
The role of social capital and knowledge transfer in selling center performance
Journal of Business and Industrial Marketing
·
2011
·
2 authors
60
citations
The outcome of company and account manager relationship quality on loyalty, relationship value and performance
Industrial Marketing Management
·
2010
·
5 authors
103
citations
An Examination of Trust Dimensions across High and Low Dependence Situations
Journal of Business-to-Business Marketing
·
2010
·
3 authors
39
citations
The role of the seven dimensions of job satisfaction in salesperson's attitudes and behaviors
Journal of Business Research
·
2008
·
5 authors
176
citations
Publishing Research in Marketing Journals Using Structural Equation Modeling
The Journal of Marketing Theory and Practice
·
2008
·
3 authors
215
citations
Buyers’ Trust of the Salesperson: An Item-Level Meta-Analysis
Journal of Personal Selling and Sales Management
·
2008
·
4 authors
62
citations
The Formation of Buyer's Trust of the Seller in an Initial Sales Encounter
The Journal of Marketing Theory and Practice
·
2008
·
3 authors
72
citations
The relationship of facets of salesperson job satisfaction with affective organizational commitment
Journal of Business and Industrial Marketing
·
2007
·
4 authors
184
citations
Single Source Supply Versus Multiple Source Supply: A Study into the Relationship Between Satisfaction and Propensity to Stay Within a Service Setting
Journal of Personal Selling and Sales Management
·
2006
·
4 authors
32
citations
Communication Media Preferences in Business-To-Business Transactions: An Examination of the Purchase Process
Journal of Personal Selling and Sales Management
·
2005
·
3 authors
21
citations
Inter‐domain work‐family, family‐work conflict and police work satisfaction
Policing An International Journal
·
2004
·
3 authors
140
citations
A Cross-National Model of Job-Related Outcomes of Work Role and Family Role Variables: A Retail Sales Context
Journal of the Academy of Marketing Science
·
2004
·
3 authors
292
citations
AMA educators' proceedings : enhancing knowledge development in marketing
American Marketing Association eBooks
·
2004
·
3 authors
·
book
11
citations
Distributive and procedural justice in a sales force context
Journal of Business Research
·
2003
·
2 authors
73
citations
An Empirical Test of Trust-Building Processes and Outcomes in Sales Manager–Salesperson Relationships
Journal of the Academy of Marketing Science
·
2003
·
3 authors
270
citations
Interrelationships of Role Conflict, Role Ambiguity, and Work–Family Conflict with Different Facets of Job Satisfaction and the Moderating Effects of Gender
Journal of Personal Selling and Sales Management
·
2003
·
3 authors
·
Open access
198
citations
The Impact of Realistic Job Previews and Perceptions of Training on Sales Force Performance and Continuance Commitment: A Longitudinal Test
Journal of Personal Selling and Sales Management
·
2003
·
4 authors
41
citations
Factors associated with customer willingness to refer leads to salespeople
Journal of Business Research
·
2003
·
3 authors
57
citations
Buyer reactions to ethical beliefs in the retail environment
Journal of Business Research
·
2002
·
3 authors
66
citations
Self-Efficacy, Competitiveness, and Effort as Antecedents of Salesperson Performance
Journal of Personal Selling and Sales Management
·
2002
·
3 authors
216
citations
An Investigation into the Inter-Relationships of Work-Family Conflict, Family-Work Conflict and Work Satisfaction
Journal of managerial issues
·
2001
·
3 authors
219
citations
An Examination of the Relationships between Retail Work Environments, Salesperson Selling Orientation-Customer Orientation and Job Performance
The Journal of Marketing Theory and Practice
·
2001
·
3 authors
236
citations
The Strategic Role of the Salesperson in Reducing Customer Defection in Business Relationships
Journal of Personal Selling and Sales Management
·
2001
·
3 authors
63
citations
Representing the Perceived Ethical Work Climate among Marketing Employees
Journal of the Academy of Marketing Science
·
2000
·
3 authors
244
citations
How Salespeople Build Quality Relationships:
Journal of Business Research
·
2000
·
3 authors
173
citations
Relationship selling behaviors: antecedents and relationship with performance
Journal of Business and Industrial Marketing
·
2000
·
4 authors
117
citations
The Dimensionality of the Maslach Burnout Inventory across Small Business Owners and Educators
Journal of Vocational Behavior
·
2000
·
5 authors
171
citations
The selection and organization of national accounts: a North American perspective
Journal of Business and Industrial Marketing
·
1999
·
3 authors
66
citations
The effects of consumer perceptions of the salesperson, product and dealer on purchase intentions
Journal of Retailing and Consumer Services
·
1999
·
3 authors
62
citations
Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women
Journal of Marketing
·
1998
·
2 authors
695
citations
An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context
Journal of Marketing
·
1997
·
4 authors
814
citations
The influence of salesperson selling behaviors on customer satisfaction with products
Journal of Retailing
·
1997
·
4 authors
371
citations
Business relationships: an examination of the effects of buyer‐salesperson relationships on customer retention and willingness to refer and recommend
Journal of Business and Industrial Marketing
·
1997
·
3 authors
123
citations
Role Stress, Work-Family Conflict and Emotional Exhaustion: Inter-Relationships and Effects on Some Work-Related Consequences
Journal of Personal Selling and Sales Management
·
1997
·
3 authors
·
Open access
419
citations
On the front lines: Stress, conflict, and the customer service provider
Journal of Business Research
·
1996
·
2 authors
194
citations
What national account decision makers would tell salespeople about building relationships
Journal of Business and Industrial Marketing
·
1996
·
2 authors
56
citations
The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction
Journal of Retailing
·
1996
·
2 authors
877
citations
Development and validation of work-family conflict and family-work conflict scales.
Journal of Applied Psychology
·
1996
·
3 authors
3,863
citations
Salesperson Stereotypes, Consumer Emotions, and their Impact on Information Processing
Journal of the Academy of Marketing Science
·
1995
·
3 authors
129
citations
Reducing Employee Turnover Through the Use of Preemployment Application Demographics: an Exploratory Study
Journal of Hospitality & Tourism Research
·
1995
·
3 authors
34
citations
Salesperson Evaluation Using Relative Performance Efficiency: The Application of Data Envelopment Analysis
Journal of Personal Selling and Sales Management
·
1995
·
3 authors
·
Open access
79
citations
Exploring the influence of workplace relationships on work-related attitudes and behaviors in the hospitality work environment
International Journal of Hospitality Management
·
1994
·
2 authors
61
citations
Comparing Projective with Self-Rating Measurement Scales: An Application to Customer-Orientation Measures
Psychological Reports
·
1994
·
3 authors
8
citations
Revitalizing Your National Account Marketing Program
Journal of Business and Industrial Marketing
·
1994
·
3 authors
34
citations
The Influence of Personal Variables on Salesperson Selling Orientation
Journal of Personal Selling and Sales Management
·
1991
·
3 authors
·
Open access
183
citations