S
Study
Academic Library
Search
Dashboard
Shelves
Open access
My library
Review
Adrian Payne · Study
Home
/
Author
Adrian Payne
61 works
· latest 2024
· 6 institutions
cluster: provisional
ORCID 0000-0002-4628-2926
Works
60 shown
Relationship Marketing
Routledge eBooks
·
2024
·
2 authors
·
chapter
32
citations
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Journal of Services Marketing
·
2023
·
4 authors
10
citations
Emergence and phase transitions in service ecosystems
Journal of Business Research
·
2021
·
5 authors
·
Open access
91
citations
Toward a comprehensive framework of value proposition development: From strategy to implementation
Industrial Marketing Management
·
2020
·
4 authors
89
citations
Value propositions as market-shaping devices: A qualitative comparative analysis
Industrial Marketing Management
·
2019
·
5 authors
·
Open access
73
citations
Service ecosystem well-being: conceptualization and implications for theory and practice
European Journal of Marketing
·
2019
·
4 authors
153
citations
Conceptualizing and communicating value in business markets: From value in exchange to value in use
Industrial Marketing Management
·
2018
·
4 authors
256
citations
Value Cocreation: An Ecosystem Perspective
SAGE Publications Ltd eBooks
·
2018
·
2 authors
·
chapter
20
citations
The customer value proposition: evolution, development, and application in marketing
Journal of the Academy of Marketing Science
·
2017
·
3 authors
440
citations
Relationship marketing: looking backwards towards the future
Journal of Services Marketing
·
2017
·
2 authors
216
citations
Co-creation practices: Their role in shaping a health care ecosystem
Industrial Marketing Management
·
2016
·
3 authors
456
citations
Managing Co‐creation Design: A Strategic Approach to Innovation
British Journal of Management
·
2015
·
4 authors
517
citations
Value propositions
Marketing Theory
·
2014
·
6 authors
307
citations
Developing superior value propositions: a strategic marketing imperative
Journal of service management
·
2014
·
2 authors
125
citations
Deconstructing the value proposition of an innovation exemplar
European Journal of Marketing
·
2014
·
2 authors
53
citations
Relationship Marketing
Routledge eBooks
·
2013
·
3 authors
·
book
95
citations
Relationship Marketing
Routledge eBooks
·
2013
·
4 authors
·
book
34
citations
Strategic Customer Management: Integrating Relationship Marketing and CRM
·
2013
·
2 authors
69
citations
Strategic Customer Management
Cambridge University Press eBooks
·
2013
·
2 authors
·
book
64
citations
Handbook of CRM
Routledge eBooks
·
2012
·
1 author
·
book
51
citations
Designing Business Models for Value Co-Creation
Review of marketing research
·
2012
·
4 authors
·
chapter
127
citations
Customer management and CRM: addressing the dark side
Journal of Services Marketing
·
2011
·
4 authors
135
citations
A stakeholder perspective of the value proposition concept
European Journal of Marketing
·
2011
·
2 authors
424
citations
Co-creation: a typology and conceptual framework
·
2011
·
3 authors
48
citations
Value propositions as communication practice: Taking a wider view
Industrial Marketing Management
·
2010
·
4 authors
402
citations
A conceptual model for value co-creation: Designing collaboration within a service system
Unknown host publication
·
2010
·
3 authors
14
citations
Customer Relationship Management: A Strategic Perspective
Journal of business market management
·
2009
·
2 authors
149
citations
Co-creating brands: Diagnosing and designing the relationship experience
Journal of Business Research
·
2008
·
4 authors
696
citations
Towards the ‘perfect’ customer experience
Journal of Brand Management
·
2007
·
2 authors
387
citations
Managing the co-creation of value
Journal of the Academy of Marketing Science
·
2007
·
3 authors
3,467
citations
Customer Relationship Management
Routledge eBooks
·
2007
·
5 authors
·
book
31
citations
Corporate social responsibility and sustainable development
Journal of Public Affairs
·
2006
·
1 author
57
citations
Customer Relationship Management: from Strategy to Implementation
Journal of Marketing Management
·
2006
·
2 authors
365
citations
Handbook of CRM : archieving excellence in customer management
Elsevier eBooks
·
2006
·
2 authors
·
book
143
citations
Marketing Plans for Service Businesses: A Complete Guide
·
2005
·
2 authors
28
citations
A Strategic Framework for Customer Relationship Management
Journal of Marketing
·
2005
·
2 authors
2,094
citations
A stakeholder approach to relationship marketing strategy
European Journal of Marketing
·
2005
·
3 authors
216
citations
The role of multichannel integration in customer relationship management
Industrial Marketing Management
·
2004
·
2 authors
367
citations
Relationship Marketing: Looking Back, Looking Forward
Marketing Theory
·
2003
·
3 authors
·
Open access
85
citations
Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
·
2003
·
2 authors
44
citations
Customer Relationship Management: Perspectives From The Marketplace
·
2002
·
4 authors
·
other
66
citations
Relationship Marketing: Creating Stakeholder Value
·
2002
·
3 authors
·
other
401
citations
Relationship Value Management: Exploring the Integration of Employee, Customer and Shareholder Value and Enterprise Performance Models
Journal of Marketing Management
·
2001
·
3 authors
117
citations
Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing
British Journal of Management
·
2001
·
2 authors
638
citations
Customer relationship management in financial services: towards information-enabled relationship marketing
Journal of Strategic Marketing
·
2001
·
2 authors
371
citations
Integrating employee, customer and shareholder value through an enterprise performance model: an opportunity for financial services
International Journal of Bank Marketing
·
2000
·
3 authors
62
citations
Relationship Marketing: The U.K. Perspective
Sage eBooks
·
2000
·
1 author
·
chapter
39
citations
Developing a Segmented Service Strategy: Improving Measurement in Relationship Marketing
Journal of Marketing Management
·
1999
·
2 authors
38
citations
Relationship Marketing: Strategy And Implementation
·
1999
·
4 authors
·
book
198
citations
A Review of the ‘Value’ Literature and Implications for Relationship Marketing
Australasian Marketing Journal (AMJ)
·
1999
·
2 authors
122
citations
Relationship marketing for competitive advantage : winning and keeping customers
Butterworth-Heinemann eBooks
·
1998
·
1 author
·
book
150
citations
Relationship marketing: Key issues for the utilities sector
Journal of Marketing Management
·
1997
·
2 authors
41
citations
Improving the quality of services marketing: Service (Re) design is the critical link
Journal of Marketing Management
·
1995
·
3 authors
90
citations
Relationship marketing: Bringing quality, customer service and marketing together
International Business Review
·
1995
·
4 authors
827
citations
Advances in relationship marketing
·
1995
·
1 author
124
citations
Relationship Marketing – Making the Customer Count
Managing Service Quality
·
1994
·
1 author
78
citations
Marketing relacional: integrando la calidad, el servicio al cliente y el marketing
Dialnet (Universidad de la Rioja)
·
1994
·
3 authors
46
citations
The essence of services marketing
Prentice Hall eBooks
·
1993
·
1 author
·
book
252
citations
Internal marketing: A new perspective for HRM
European Management Journal
·
1991
·
2 authors
148
citations
A Four Nation Study of thee Relationship Between Marketing Effectiveness, Corporate Culture, Corporate Values, and Market Orientation
Journal of International Business Studies
·
1990
·
4 authors
88
citations