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Bank Selection Criteria and Service Quality of Islamic Banking : A Comparison Between Muslim and Non-Muslim Students and Its Effect on Student's Satisfaction
16 references·1 citing·31 second hop
Bank Selection Criteria and Service Quality of Islamic Banking : A Comparison Between Muslim and Non-Muslim Students and Its Effect on Student's Satisfaction (2011)Bank Selection Criteria and Service Quali…An Introduction to Islamic Finance (2011)An Introduction to Islamic Fi…Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Relationships and impacts of …Why do Malaysian customers patronise Islamic banks? (2007)Why do Malaysian customers pa…The relationship between service quality and customer satisfaction – a factor specific approach (2002)The relationship between serv…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Islamic banking: a study of c…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Bank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…More on improving service quality measurement (1993)More on improving service qua…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Five imperatives for improving service quality (1991)Five imperatives for improvin…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Elementary Survey Analysis. (1973)Elementary Survey Analysis.What Determines Customers’ Choice of a Bank? Evidence from Sokoto-Nigeria (2018)What Determines Customers’ Ch…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Refinement and reassessment of the SERVQUAL scale. (1991)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)E-S-QUAL (2004)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service quality models: a review (2005)The Process of Customer Engagement: A Conceptual Framework (2008)Demystifying customer brand engagement: Exploring the loyalty nexus (2010)An approach to environmental psychology (1974)A circumplex model of affect. (1980)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The value of value: Further excursions on the meaning and role of customer value (2011)The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty (2017)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)A General Model for the Analysis of Surveys (1972)Analyzing sequential categorical data on dyadic interaction: A comment on Gottman. (1982)Journal of Institutional Research (2006)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,257 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,863 cited
  • 1993More on improving service quality measurement921 cited
  • 2002The relationship between service quality and customer satisfaction – a factor specific approach911 cited
  • 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study816 cited
  • 1973Elementary Survey Analysis.750 cited
  • 2011An Introduction to Islamic Finance657 cited
  • 2007Why do Malaysian customers patronise Islamic banks?599 cited
  • 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
  • 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers530 cited
  • 1991Five imperatives for improving service quality

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521 cited
  • 1999Islamic banking: a study of customer satisfaction and preferences in Jordan509 cited
  • Cited by

    • 2018What Determines Customers’ Choice of a Bank? Evidence from Sokoto-Nigeria11 cited