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Escaping the Channel Silo - Researching the New Consumer
16 references·11 citing·54 second hop
Escaping the Channel Silo - Researching the New Consumer (2006)Escaping the Channel Silo - Researching t…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider (2003)Determinants of Online Channe…Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Angry Customers don't Come Ba…How Firms Relate to Their Markets: An Empirical Examination of Contemporary Marketing Practices (2002)How Firms Relate to Their Mar…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…Organizing and Managing Channels of Distribution (1999)Organizing and Managing Chann…Experiential Marketing (1999)Experiential MarketingDevelopment of a Scale to Measure Consumer Skepticism Toward Advertising (1998)Development of a Scale to Mea…The desire for unique consumer products: A new individual differences scale (1997)The desire for unique consume…Community and consumption (1997)Community and consumptionLiberatory Postmodernism and the Reenchantment of Consumption (1995)Liberatory Postmodernism and …Postpurchase communications by consumers (1989)Postpurchase communications b…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Reliability: A Review of Psychometric Basics and Recent Marketing Practices (1979)Reliability: A Review of Psyc…Students and Housewives: Differences in Susceptibility to Reference Group Influence (1977)Students and Housewives: Diff…The Process and Effects of Mass Communication (1955)The Process and Effects of Ma…Multichannel behaviour in the retail industry: evidence from an emerging market (2020)Multichannel behaviour in the…Fashion consumers’ channel-hopping profiles by psychographics and demographics (2019)Fashion consumers’ channel-ho…Understanding lovemark brands (2018)Understanding lovemark brandsNavigating between real and virtual spaces: An exploration of the hybrid shopping experience (2016)Navigating between real and v…Luxury values as drivers for affective commitment: The case of luxury car tribes (2016)Luxury values as drivers for …Branding, Marketing, and Design (2015)Branding, Marketing, and Desi…Multi-channel management: an exploratory study of current practices (2013)Multi-channel management: an …Developing an Instrument to Measure Consumers' Multimedia Usage in the Purchase Process (2013)Developing an Instrument to M…On the road to prosumption: marketing discourse and the development of consumer competencies (2012)On the road to prosumption: m…Brand and customer experience in service organizations : literature review and brand experience construct validation (2011)Brand and customer experience…Les figures du nouveau consommateur: une genèse de la gouvernementalité du consommateur (2009)Les figures du nouveau consom…The Sacred and the Profane in Consumer Behavior: Theodicy on the Odyssey (1989)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Consumer Behavior: Buying, Having and Being (1993)From city marketing to city branding: Towards a theoretical framework for developing city brands (2004)Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities (2010)Networked Narratives: UnderstandingWord-of-Mouth Marketing in Online Communities (2014)The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Society and the Adolescent Self-Image (1965)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural Equations with Latent Variables (1989)When Is Honesty the Best Policy? 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References

  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 1999Experiential Marketing2,989 cited
  • 1995Liberatory Postmodernism and the Reenchantment of Consumption1,633 cited
  • 1979Reliability: A Review of Psychometric Basics and Recent Marketing Practices1,592 cited
  • 1998Development of a Scale to Measure Consumer Skepticism Toward Advertising1,033 cited
  • 2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services897 cited
  • 1997Community and consumption862 cited
  • 1955The Process and Effects of Mass Communication825 cited
  • 2003Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider782 cited
  • 1977Students and Housewives: Differences in Susceptibility to Reference Group Influence746 cited
  • 1999Organizing and Managing Channels of Distribution663 cited
  • 1989Postpurchase communications by consumers513 cited
  • 2002How Firms Relate to Their Markets: An Empirical Examination of Contemporary Marketing Practices

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508 cited
  • 1997The desire for unique consumer products: A new individual differences scale390 cited
  • Cited by

    • 2012On the road to prosumption: marketing discourse and the development of consumer competencies169 cited
    • 2009Les figures du nouveau consommateur: une genèse de la gouvernementalité du consommateur141 cited
    • 2018Understanding lovemark brands29 cited
    • 2016Luxury values as drivers for affective commitment: The case of luxury car tribes25 cited
    • 2016Navigating between real and virtual spaces: An exploration of the hybrid shopping experience23 cited
    • 2011Brand and customer experience in service organizations : literature review and brand experience construct validation23 cited
    • 2020Multichannel behaviour in the retail industry: evidence from an emerging market19 cited
    • 2019Fashion consumers’ channel-hopping profiles by psychographics and demographics18 cited
    • 2013Multi-channel management: an exploratory study of current practices15 cited
    • 2015Branding, Marketing, and Design11 cited
    • 2013Developing an Instrument to Measure Consumers' Multimedia Usage in the Purchase Process10 cited