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Communicating During an Organizational Crisis: Using Facebook as a Relationship Management Tool
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Communicating During an Organizational Crisis: Using Facebook as a Relationship Management Tool (2012)Communicating During an Organizational Cr…How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model (2012)How Audiences Seek Out Crisis…Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less (2012)Engaging stakeholders through…Keeping up with the digital age: How the American Red Cross uses social media to build relationships (2011)Keeping up with the digital a…How publics respond to crisis communication strategies: The interplay of information form and source (2011)How publics respond to crisis…A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)A Work‐In‐Process Literature …‘Breaking Ground’ in the use of social media: A case study of a university earthquake response to inform educational design with Facebook (2011)‘Breaking Ground’ in the use …The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs (2010)The Blog-Mediated Crisis Comm…Socially distributing public relations: Twitter, Haiti, and interactivity in social media (2010)Socially distributing public …Engaging stakeholders through social networking: How nonprofit organizations are using Facebook (2009)Engaging stakeholders through…The dialogic potential of weblogs in relationship building (2007)The dialogic potential of web…Communicating during crisis: Use of blogs as a relationship management tool (2007)Communicating during crisis: …Best Practices in Crisis Communication: An Expert Panel Process (2006)Best Practices in Crisis Comm…Exploring Types of Organization–Public Relationships and Their Implications for Relationship Management in Public Relations (2005)Exploring Types of Organizati…Explicating Relationship Management as a General Theory of Public Relations (2003)Explicating Relationship Mana…Public Relations As Relationship Management (2000)Public Relations As Relations…Relationship management in public relations: dimensions of an organization-public relationship (1998)Relationship management in pu…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Processing Social Media Messages in Mass Emergency (2015)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Top Concerns of Tweeters During the COVID-19 Pandemic: Infoveillance Study (2020)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Social media and disasters: a functional framework for social media use in disaster planning, response, and research (2014)Qualitative Inquiry and Research Design: Choosing Among Five Approaches (2015)Social Media Use During Disasters (2015)Seeking Formula for Misinformation Treatment in Public Health Crises: The Effects of Corrective Information Type and Source (2019)Building dialogic relationships through the world wide web (1998)Qualitative research: Methods in the social sciences (2006)Review of: Berg, Bruce L. Qualitative research methods for the social sciences, 6th ed. Boston, MA: Allyn and Bacon, 2007. (2008)Examining the Role of Social Media in Effective Crisis Management (2011)Information, Community, and Action: How Nonprofit Organizations Use Social Media* (2012)What do StakeholdersLikeon Facebook? 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References

  • 2009Engaging stakeholders through social networking: How nonprofit organizations are using Facebook1,128 cited
  • 2006Best Practices in Crisis Communication: An Expert Panel Process923 cited
  • 1998Relationship management in public relations: dimensions of an organization-public relationship790 cited
  • 2012Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less684 cited
  • 2011A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication677 cited
  • 2003Explicating Relationship Management as a General Theory of Public Relations671 cited
  • 2012How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model609 cited
  • 2011Keeping up with the digital age: How the American Red Cross uses social media to build relationships583 cited
  • 2000Public Relations As Relationship Management562 cited
  • 2011How publics respond to crisis communication strategies: The interplay of information form and source384 cited
  • 2010Socially distributing public relations: Twitter, Haiti, and interactivity in social media293 cited
  • 2007The dialogic potential of weblogs in relationship building277 cited
  • 2007Communicating during crisis: Use of blogs as a relationship management tool271 cited
  • 2005Exploring Types of Organization–Public Relationships and Their Implications for Relationship Management in Public Relations

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247 cited
  • 2010The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs243 cited
  • 2011‘Breaking Ground’ in the use of social media: A case study of a university earthquake response to inform educational design with Facebook206 cited
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