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Quality Online Banking Services
16 references·4 citing·39 second hop
Quality Online Banking Services (2006)Quality Online Banking ServicesQualitative Data Analysis (2008)Qualitative Data AnalysisE-S-QUAL (2004)E-S-QUALE‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…The Measurement of End-User Computing Satisfaction (1988)The Measurement of End-User C…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Online Banking Service Quality: A South African E-S-QUAL Analysis (2020)Online Banking Service Qualit…The Effect of Banks Website Service Quality and E-satisfaction on E-loyalty: An Empirical Study on Swedish Banks (2017)The Effect of Banks Website S…E-SERVICE QUALITY AND ITS EFFECT ON CONSUMERS’ PERCEPTIONS TRUST (2013)E-SERVICE QUALITY AND ITS EFF…Evaluation of Perceived Quality of the Website of an Online Bookstore: an Empirical Application of the Barnes and Vidgen Model (2011)Evaluation of Perceived Quali…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)The measurement of user information satisfaction (1983)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)How Many Interviews Are Enough? (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)The qualitative content analysis process (2008)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2008Qualitative Data Analysis17,372 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2004E-S-QUAL3,962 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1988The Measurement of End-User Computing Satisfaction2,448 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce

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1,523 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • Cited by

    • 2013E-SERVICE QUALITY AND ITS EFFECT ON CONSUMERS’ PERCEPTIONS TRUST26 cited
    • 2020Online Banking Service Quality: A South African E-S-QUAL Analysis23 cited
    • 2017The Effect of Banks Website Service Quality and E-satisfaction on E-loyalty: An Empirical Study on Swedish Banks22 cited
    • 2011Evaluation of Perceived Quality of the Website of an Online Bookstore: an Empirical Application of the Barnes and Vidgen Model12 cited