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Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant
14 references·0 citing·41 second hop
Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant (2014)Improving Service Processes Based on Visu…A Laboratory Concept for Service Prototyping - Service Innovation Corner (SINCO) (2012)A Laboratory Concept for Serv…Sensor-based organisational design and engineering (2010)Sensor-based organisational d…Category Mining by Heterogeneous Data Fusion Using PdLSI Model in a Retail Service (2010)Category Mining by Heterogene…Predicting shoppers' interest from social interactions using sociometric sensors (2009)Predicting shoppers' interest…The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…Service systems, service scientists, SSME, and innovation (2006)Service systems, service scie…Restaurant revenue management: Could it work? (2005)Restaurant revenue management…Handbook of Industrial and Systems Engineering (2005)Handbook of Industrial and Sy…Restaurant Revenue Management (2004)Restaurant Revenue ManagementService engineering—methodical development of new service products (2003)Service engineering—methodica…Restaurant Revenue Management (2003)Restaurant Revenue ManagementYield Management at American Airlines (1992)Yield Management at American …Yield management: A tool for capacity‐considered service firms (1989)Yield management: A tool for …OR Practice—Application of a Probabilistic Decision Model to Airline Seat Inventory Control (1989)OR Practice—Application of a …Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)Evolving to a New Dominant Logic for Marketing (2003)Complexity of service value networks: Conceptualization and empirical investigation (2008)The Service System Is the Basic Abstraction of Service Science (2008)Innovation and Skills (2010)Development as Freedom (1999)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Development as Freedom (2009)Defining gamification (2012)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)How to Design a Service (1982)Designing services that deliver (1984)Key Concepts for New Service Development (1996)A review of product–service systems design methodologies (2011)Product–Service Systems Engineering: State of the art and research challenges (2012)How do banks interact with fintech startups? (2020)Stochastic Approximation Methods for Constrained and Unconstrained Systems (1978)Restaurant Revenue Management (1998)Revenue Management: Research Overview and Prospects (1999)Effects of experiential elements on experiential satisfaction and loyalty intentions: a case study of the super basketball league in Taiwan (2006)Hotel Revenue Management – A Critical Literature Review (2012)Inequity averse optimization in operational research (2015)Flow: the psychology of optimal experience (1990)Flow: The Psychology of Optimal Experience (1991)Computational Social Science (2009)TeamSense (2018)An Overview of Pricing Models for Revenue Management (2003)Smart hospitality—Interconnectivity and interoperability towards an ecosystem (2017)Forecasting: theory and practice (2022)Coordinating Inventory Control and Pricing Strategies with Random Demand and Fixed Ordering Cost: The Infinite Horizon Case (2004)Marketing Models of Service and Relationships (2006)Tourism supply chain management: A new research agenda (2009)A Taxonomy and Research Overview of Perishable-Asset Revenue Management: Yield Management, Overbooking, and Pricing (1992)A Multiproduct Dynamic Pricing Problem and Its Applications to Network Yield Management (1997)Optimal Pricing and Production Master Planning in a Multiperiod Horizon Considering Capacity and Inventory Constraints (2009)On revenue management and last minute booking dynamics (2013)Demand fluctuations, labour flexibility and productivity (2016)A Review of Statistical Methods for Quality Improvement and Control in Nanotechnology (2009)An economic production and remanufacturing model with learning effects (2009)Managing yield by lot splitting in a serial production line with learning, rework and scrap (2009)
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References

  • 2008The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value732 cited
  • 1992Yield Management at American Airlines697 cited
  • 1989OR Practice—Application of a Probabilistic Decision Model to Airline Seat Inventory Control613 cited
  • 2006Service systems, service scientists, SSME, and innovation539 cited
  • 2003Service engineering—methodical development of new service products460 cited
  • 1989Yield management: A tool for capacity‐considered service firms418 cited
  • 2003Restaurant Revenue Management118 cited
  • 2005Handbook of Industrial and Systems Engineering115 cited
  • 2010Sensor-based organisational design and engineering59 cited
  • 2004Restaurant Revenue Management51 cited
  • 2005Restaurant revenue management: Could it work?41 cited
  • 2012A Laboratory Concept for Service Prototyping - Service Innovation Corner (SINCO)27 cited
  • 2009Predicting shoppers' interest from social interactions using sociometric sensors25 cited
  • 2010Category Mining by Heterogeneous Data Fusion Using PdLSI Model in a Retail Service17 cited

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