Introduction 1. Human Resource Management Issues in International Hospitality and Tourism S. Watson, N. D'Annunzio-Green and G. Maxwell Section 1 Employee Resourcing 2. Recruitment and Selection Issues and Strategies within International Resort Communities J Christensen Hughes 3. A Critique of the Systematic Approach to Recruitment and Selection in an International Hospitality Business B. Humphreys and K. Elvin 4. Labour Turnover in International Hospitality and Tourism M Deery 5. The Impact of Technology on Human Resources in the Hospitality Industry J Kandampully and R Duddy 6. The Hotel Expatriate in Russia - Competencies for Cross-cultural Adjustment N D'Annunzio-Green Section 2 Employee Development 7. Human Resource Strategy and Development for Quality Service in the International Hotel Sector G. Maxwell and S Quail 8. The Benefits of Training to Business Performance C Lashley 9. Multi-Site Management - HRM Implications S Goss-Turner 10. Performance Management in International Hospitality and Tourism B. Millett 11. Tourism Training in Developing Countries J John Lennon Section 3 Employee Relations 12. Building Organizational Commitment in International Hospitality and Tourism Organizations D.F. Cannon 13. Occupational Health and Safety Risks and Management Issues in the Hotel and Fast Food Sectors M Tranter 14. The Structure of Employee Relations in Multi-national Hotels in Australia N Timo and M Davidson 15. A Feeling for Empowerment? C Lashley 16. Managing Diversity in Hospitality Organizations C Mok 17. Hospitality and Emotional Labor in an International Context S Chappel
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