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Measuring and Valuing Convenience and Service Quality
16 references·3 citing·44 second hop
Measuring and Valuing Convenience and Service Quality (2013)Measuring and Valuing Convenience and Ser…European Committee for Standardization (2014)European Committee for Standa…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Benchmarking Disaggregate Customer Satisfaction Scores of Bus Operators in Different Cities and Countries (2013)Benchmarking Disaggregate Cus…Review and meta-analysis of U.K. time elasticities of travel demand (2011)Review and meta-analysis of U…Development of Key Performance Indicator to Compare Regularity of Service between Urban Bus Operators (2011)Development of Key Performanc…Twenty Years of Rail Crowding Valuation Studies: Evidence and Lessons from British Experience (2010)Twenty Years of Rail Crowding…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …A dynamic panel analysis of urban metro demand (2009)A dynamic panel analysis of u…Valuing Transit Service Quality Improvements (2008)Valuing Transit Service Quali…Access to railway stations and its potential in increasing rail use (2008)Access to railway stations an…Rail Passenger Demand Forecasting: Cross-Sectional Models Revisited (2007)Rail Passenger Demand Forecas…Modelling the impact of alternative fare structures on train overcrowding (2004)Modelling the impact of alter…Understanding Service Convenience (2002)Understanding Service Conveni…Interactions between Rail and Car in the Inter-Urban Leisure Travel Market in Great Britain (1997)Interactions between Rail and…Short-run and long-run policies for increasing bicycle transportation for daily commuter trips (1995)Short-run and long-run polici…The quality standardization in suburban bus transport by the transformation of the service quality loop (2019)The quality standardization i…Are Measures Derived From Land Use and Transport Policies Associated With Walking for Transport? (2017)Are Measures Derived From Lan…A METHODOLOGICAL FRAMEWORK FOR MEASURING THE LEVEL OF CONVENIENCE OF TRANSPORT TICKETING SYSTEMS (2017)A METHODOLOGICAL FRAMEWORK FO…WHITE PAPER, European transport policy for 2010 : time to decide (2004)Walking and Cycling for Healthy Cities (2010)Perceived accessibility, mobility, and connectivity of public transportation systems (2015)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Understanding attitudes towards public transport and private car: A qualitative study (2007)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Drivers of customer satisfaction with public transport services (2015)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Transit capacity and quality of service manual (2003)Public transport values of time (2004)Valuing time and reliability: assessing the evidence from road pricing demonstrations (2005)Crowding and public transport: A review of willingness to pay evidence and its relevance in project appraisal (2011)Happiness and travel mode switching: Findings from a Swiss public transportation experiment (2011)Linking modal choice to motility: A comprehensive review (2013)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)An empirical examination of factors influencing the intention to use mobile payment (2009)Measuring consumer perceptions of online shopping convenience (2013)Advances in Consumer Research (2025)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Mail and Telephone Surveys: The Total Design Method. (1979)Mail and Telephone Surveys: The Total Design Method. (1982)Discrete Choice Analysis: Theory and Application to Travel Demand. (1987)Estimating demand for a cycle-way network (2000)The economic contribution of public bike-share to the sustainability and efficient functioning of cities (2016)Does daily commuting behavior matter to employee productivity? (2019)Structural Equations with Latent Variables (1989)Public Transport Accessibility: A Literature Review (2018)Control Strategies for an Idealized Public Transportation System (1972)Design and Implementation of Bus–Holding Control Strategies with Real-Time Information (2002)Regularity-driven bus operation: Principles, implementation and business models (2014)Robust timetable optimization for bus lines subject to resource and regulatory constraints (2019)At-stop control measures in public transport: Literature review and research agenda (2020)A Review of Public Transport Economics (2020)Passenger comfort and trust on first-time use of a shared autonomous shuttle vehicle (2020)The role of the design point for calculating failure probabilities in view of dimensionality and structural nonlinearities (2009)Quality Risk Management (2015)Positioning food safety in Halal assurance (2016)
this work references cited by second hop

References

  • 2014European Committee for Standardization3,299 cited
  • 2002Understanding Service Convenience1,613 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 2008Access to railway stations and its potential in increasing rail use374 cited
  • 2010Twenty Years of Rail Crowding Valuation Studies: Evidence and Lessons from British Experience292 cited
  • 2008Valuing Transit Service Quality Improvements264 cited
  • 1995Short-run and long-run policies for increasing bicycle transportation for daily commuter trips176 cited
  • 2011Development of Key Performance Indicator to Compare Regularity of Service between Urban Bus Operators97 cited
  • 2011Review and meta-analysis of U.K. time elasticities of travel demand93 cited
  • 2009A dynamic panel analysis of urban metro demand59 cited
  • 2004Modelling the impact of alternative fare structures on train overcrowding58 cited
  • 2007Rail Passenger Demand Forecasting: Cross-Sectional Models Revisited35 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2013Benchmarking Disaggregate Customer Satisfaction Scores of Bus Operators in Different Cities and Countries31 cited
  • 1997Interactions between Rail and Car in the Inter-Urban Leisure Travel Market in Great Britain26 cited
  • Cited by

    • 2017Are Measures Derived From Land Use and Transport Policies Associated With Walking for Transport?16 cited
    • 2019The quality standardization in suburban bus transport by the transformation of the service quality loop10 cited
    • 2017A METHODOLOGICAL FRAMEWORK FOR MEASURING THE LEVEL OF CONVENIENCE OF TRANSPORT TICKETING SYSTEMS10 cited