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Dealing with an angry public: the mutual gains approach to resolving disputes
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  • 1999A Model for an Analytic−Deliberative Process in Risk Management231 cited
  • 2006Making Participation Work When Interests Conflict: Moving from Facilitating Dialogue and Moderating Debate to Mediating Negotiations135 cited
  • 2003The Challenge of Integrating Deliberation and Expertise: Participation and Discourse in Risk Management121 cited
  • 2007Designing a Participatory Process for Stakeholder Involvement in a Societal Decision105 cited
  • 2015Messy institutions for wicked problems: How to generate clumsy solutions?84 cited
  • 1998Deliberation: Integrating Analytical Results into Environmental Decisions Involving Multiple Stakeholders72 cited
  • 2003Democracy through policy discourse66 cited
  • 2000Strategic Philanthropy: Responding to Negative Portrayals of Corporate Social Responsibility46 cited
  • 2016Speedy Delivery Versus Long-term Objectives: How Time Pressure Affects Coordination Between Temporary Projects and Permanent Organizations43 cited
  • 2008Learning From the Toxic Trenches39 cited
  • 2010Reports from the Field39 cited
  • 2013Stonewalling as an Image-Defense Strategy: A Critical Examination of BP's Response to the Deepwater Horizon Explosion38 cited
  • 2006Activist “rules” and the convergence with issue management38 cited

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2020
In search of communication excellence: Public relations’ value, empowerment, and structure in strategic management
34 cited
  • 2005Moral Fables of Public Relations Practice: The Tylenol and Exxon Valdez Cases31 cited
  • 2001Corporate public affairs research: chronological reference list28 cited