Organizational change and job satisfaction: the mediating role of organizational commitment

Abstract

EnglishOrganizational change is a growing area of importance for modern organizations� strategic development. Managing effective organizational change processes represents an imperative of success for competitive organizations. This study intends to clarify the relation between perceived efficacy of organizational change processes and job satisfaction, and also, the role of organizational commitment in this relation. Participants of this study were 153 workers of the hotel business industry, which voluntarily responded to a questionnaire composed of measures of organizational commitment, perceived efficacy of organizational change processes and job satisfaction. Main results showed that organizational commitment exerts a mediational effect in the relation between perceived efficacy of organizational change processes and job satisfaction. Main conclusion is that the way the organizational change processes are perceived to be effective lead to an affective bond with the organization, which in turn, leads to job satisfaction. The relevance of the results and conclusions are interpreted focusing the impact of organizational change on relevant organizational behaviour dimensions, such as commitment and job satisfaction. The role of organizational communication and human resources management in these contexts are also discussed. portuguesA mudanca organizacional e uma area de accao de crescente preponderância para o desenvolvimento estrategico das organizacoes. Gerir eficazmente processos de mudanca organizacional representa um imperativo de sucesso para organizacoes competitivas, bem como uma solucao de resposta aos constrangimentos internos e externos que lhes sao impostas. O presente estudo pretende averiguar em que medida a eficacia percebida na gestao dos processos de mudanca organizacional se encontra associada a satisfacao com o trabalho, e de que forma a implicacao organizacional actua nesta relacao. Participaram neste estudo 152 colaboradores de uma organizacao do sector hoteleiro, que responderam voluntariamente a um questionario composto por medidas de implicacao organizacional, percepcao de eficacia na gestao de processos de mudanca e satisfacao com o trabalho. Os resultados evidenciam que a implicacao afectiva exerce um efeito mediador na relacao entre a percepcao de eficacia na gestao de processos de mudanca e a satisfacao com o trabalho. Conclui-se que a eficacia na forma como os processos de mudanca organizacional sao geridos influenciam positivamente o vinculo afectivo com a organizacao, o que, por seu turno, conduz a uma maior satisfacao com o trabalho. A importância destes resultados e destas conclusoes e discutida e interpretada sob o ponto de vista das mais-valias associadas a gestao da mudanca para o desenvolvimento das organizacoes e ao papel dos recursos humanos neste contexto.

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