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A Comparison of Approaches to Importance-Performance Analysis
4 references·16 citing·39 second hop
A Comparison of Approaches to Importance-Performance Analysis (2003)A Comparison of Approaches to Importance-…Measuring Customer Satisfaction: Fact and Artifact (1992)Measuring Customer Satisfacti…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Importance-Performance Analysis (1977)Importance-Performance Analys…Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19 (2020)Comparing crisis management p…Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective (2016)Importance-performance analys…Importance–performance analysis in tourism: A framework for researchers (2014)Importance–performance analys…Importance-performance analysis: A valid management tool? (2014)Importance-performance analys…A critical evaluation of importance–performance analysis (2012)A critical evaluation of impo…Fashioning a destination tourism future: The case of Slovenia (2011)Fashioning a destination tour…Facilitating reef tourism management through an innovative importance-performance analysis method (2011)Facilitating reef tourism man…Competitive importance-performance analysis of an Australian wildlife park (2011)Competitive importance-perfor…But are tourists satisfied? Importance-performance analysis of the whale shark tourism industry on Isla Holbox, Mexico (2011)But are tourists satisfied? I…Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances (2009)Customer satisfaction and dis…The role of emotion in explaining consumer satisfaction and future behavioural intention (2008)The role of emotion in explai…Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis (2008)Prioritizing improvement of s…Identification of satisfaction attributes using competitive analysis of the improvement gap (2007)Identification of satisfactio…Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)Importance values for Importa…Enhancing importance‐performance analysis (2006)Enhancing importance‐performa…Customers' perception of electronic service delivery in the UK retail banking sector (2006)Customers' perception of elec…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Alternative Ways of Assessing Model Fit (1992)Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of Structural Equation Modeling (2012)Hotel image and reputation on building customer loyalty: An empirical study in Macau (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques (2014)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Tourism destination competitiveness: a quantitative approach (2004)Satisfaction: a behavioral perspective on the consumer (2010)Residents’ quality of life and attitudes toward tourism development in China (2016)The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis (2020)Prospect Theory: An Analysis of Decision under Risk (1979)The Satisfaction With Life Scale (1985)Prospect theory: An analysis of decision under risk (1988)Repeaters' behavior at two distinct destinations (2001)The core of heritage tourism (2003)Improving PLS-SEM use for business marketing research (2023)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Cannibals with forks: the triple bottom line of 21st century business (1999)Evaluation of urban-rural difference and integration based on quality of life (2019)A model of destination loyalty: integrating destination image and sustainable tourism (2020)The Moderating Effect of Social Media Use on Sustainable Rural Tourism: A Theory of Planned Behavior Model (2020)A scaling method for priorities in hierarchical structures (1977)The Competitive Advantage of Nations (1991)Marketing Research: An Applied Orientation (1994)Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry (2003)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research's Curated Collection on coronavirus and tourism (2021)COVID-19, mental health problems, and their detrimental effects on hotel employees’ propensity to be late for work, absenteeism, and life satisfaction (2021)How do hotels in developing countries manage the impact of COVID-19? The case of Lebanese hotels (2021)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1992Measuring Customer Satisfaction: Fact and Artifact706 cited

Cited by

  • 2006Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings419 cited
  • 2012A critical evaluation of importance–performance analysis364 cited
  • 2014Importance-performance analysis: A valid management tool?339 cited
  • 2016Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective335 cited
  • 2020Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19318 cited
  • 2014Importance–performance analysis in tourism: A framework for researchers302 cited
  • 2008The role of emotion in explaining consumer satisfaction and future behavioural intention290 cited
  • 2008Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis199 cited
  • 2011But are tourists satisfied? Importance-performance analysis of the whale shark tourism industry on Isla Holbox, Mexico194 cited
  • 2006

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Enhancing importance‐performance analysis
179 cited
  • 2011Fashioning a destination tourism future: The case of Slovenia178 cited
  • 2011Competitive importance-performance analysis of an Australian wildlife park163 cited
  • 2007Identification of satisfaction attributes using competitive analysis of the improvement gap149 cited
  • 2006Customers' perception of electronic service delivery in the UK retail banking sector145 cited
  • 2009Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances141 cited
  • 2011Facilitating reef tourism management through an innovative importance-performance analysis method130 cited