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Making Solutions the Answer
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Making Solutions the Answer (2001)Making Solutions the AnswerBarriers to smart services for manufacturing companies – an exploratory study in the capital goods industry (2018)Barriers to smart services fo…PSS business model conceptualization and application (2017)PSS business model conceptual…Supplier–customer relationships: A case study of power dynamics (2015)Supplier–customer relationshi…Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study (2013)Achieving Customer Satisfacti…Toward integration of products and services: Taxonomy and typology (2012)Toward integration of product…Co‐creating customer‐focused solutions within business networks: a service perspective (2012)Co‐creating customer‐focused …The risks of providing services (2011)The risks of providing servic…Service & solution innovation: Overview and research agenda (2011)Service & solution innovation…Hybrid value creation: a systematic review of an evolving research area (2011)Hybrid value creation: a syst…Customer relationships and the heterogeneity of firm performance (2009)Customer relationships and th…Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…Introduction to the IMM special issue on ‘Project marketing and the marketing of solutions’ A comprehensive approach to project marketing and the marketing of solutions (2006)Introduction to the IMM speci…From Organization Design to Organization Designing (2006)From Organization Design to O…The Business of projects: managing innovation in complex products and systems (2005)The Business of projects: man…The Business of Projects (2005)The Business of ProjectsCan integrated solutions business models work in construction? (2005)Can integrated solutions busi…Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Trading routes, bypasses, and risky intersections: mapping the travels of `networks' between economic sociology and economic geography (2006)Project complexity and systems integration: Constructing the London 2012 Olympics and Paralympics Games (2013)On temporary organizations: A review, synthesis and research agenda (2016)Evolving to a New Dominant Logic for Marketing (2003)The Sources of Innovation (2007)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)How to be successful with servitization – Guidelines for research and management (2017)Virtual reality and its impact on B2B marketing: A value-in-use perspective (2018)Learning to discover value: Value-based pricing and selling capabilities for services and solutions (2020)Case Study Research (2004)Theory Building From Cases: Opportunities And Challenges (2007)Building theories from case study research (2009)Development and implementation of customer solutions: A study of process dynamics and market shaping (2013)Appraisal of literature on customer experience in tourism sector: review and framework (2015)Shopping intention at AI-powered automated retail stores (AIPARS) (2020)Managing the transition from products to services (2003)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Managing the co-creation of value (2007)Network configuration, customer centricity, and performance of open business models: A solution provider perspective (2013)Service transition: A viable option for manufacturing companies with deteriorating financial performance? (2016)Salesperson Solution Involvement and Sales Performance: The Contingent Role of Supplier Firm and Customer–Supplier Relationship Characteristics (2017)The value concept and relationship marketing (1996)Service Management and Marketing: A Customer Relationship Management Approach (2000)Value in business markets: What do we know? Where are we going? 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Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)The Strength of Weak Ties (1973)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Customer experience management: toward implementing an evolving marketing concept (2015)Managing the Institutional Context for Projects (2011)Dynamic Capabilities in Complex Projects: The Case of London Heathrow Terminal 5 (2016)
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  • 2007Rethinking Customer Solutions: From Product Bundles to Relational Processes1,376 cited
  • 2005The Business of projects: managing innovation in complex products and systems295 cited
  • 2006From Organization Design to Organization Designing229 cited
  • 2005The Business of Projects213 cited
  • 2006Introduction to the IMM special issue on ‘Project marketing and the marketing of solutions’ A comprehensive approach to project marketing and the marketing of solutions144 cited
  • 2012Co‐creating customer‐focused solutions within business networks: a service perspective133 cited
  • 2013Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study115 cited
  • 2005Can integrated solutions business models work in construction?108 cited
  • 2011Service & solution innovation: Overview and research agenda107 cited
  • 2009Customer relationships and the heterogeneity of firm performance102 cited
  • 2011Hybrid value creation: a systematic review of an evolving research area101 cited
  • 2015Supplier–customer relationships: A case study of power dynamics100 cited
  • 2012Toward integration of products and services: Taxonomy and typology97 cited
  • 2017PSS business model conceptualization and application

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96 cited
  • 2018Barriers to smart services for manufacturing companies – an exploratory study in the capital goods industry93 cited
  • 2011The risks of providing services87 cited