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Rethinking Service Design: A Socio-Technical Approach to the Development of Business Models
16 references·0 citing·36 second hop
Rethinking Service Design: A Socio-Technical Approach to the Development of Business Models (2014)Rethinking Service Design: A Socio-Techni…A solution business model: Capabilities and management practices for integrated solutions (2011)A solution business model: Ca…Reinventing Your Business Model (2008)Reinventing Your Business Mod…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…A system failure framework for innovation policy design (2004)A system failure framework fo…A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize (2003)A strategic design approach t…Clarifying the concept of product–service system (2002)Clarifying the concept of pro…Sociotechnical principles for system design (2000)Sociotechnical principles for…Clockspeed: winning industry control in the age of temporary advantage (1999)Clockspeed: winning industry …Five imperatives for improving service quality (1991)Five imperatives for improvin…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Principles of Sociotechnical Design Revisted (1987)Principles of Sociotechnical …Services Marketing: People, Technology, Strategy (1984)Services Marketing: People, T…Aging, Natural Death, and the Compression of Morbidity (1980)Aging, Natural Death, and the…The Principles of Sociotechnical Design (1976)The Principles of Sociotechni…Some Social and Psychological Consequences of the Longwall Method of Coal-Getting (1951)Some Social and Psychological…The Service Economy (1968)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Towards a more Circular Economy: Proposing a framework linking sustainable public procurement and sustainable business models (2016)Circular business models: A review (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Role of Medicine: Dream, Mirage or Nemesis? (1976)Long-term effects of a control-relevant intervention with the institutionalized aged. (1977)The Epidemiologic Transition: A Theory of the Epidemiology of Population Change (2005)Ageing populations: the challenges ahead (2009)Global, regional, and national disability-adjusted life-years (DALYs) for 359 diseases and injuries and healthy life expectancy (HALE) for 195 countries and territories, 1990–2017: a systematic analysis for the Global Burden of Disease Study 2017 (2018)The Social System (1951)A design theory for systems that support emergent knowledge processes (2002)The story of socio‐technical design: reflections on its successes, failures and potential (2006)Beyond Greening: Strategies for a Sustainable World. (1997)A literature and practice review to develop sustainable business model archetypes (2013)Product services for a resource-efficient and circular economy – a review (2013)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)Business Model Design: An Activity System Perspective (2009)From Strategy to Business Models and onto Tactics (2010)Business models for sustainable innovation: state-of-the-art and steps towards a research agenda (2012)Consumer responses to compensation, speed of recovery and apology after a service failure (2004)Understanding Organization-Customer Links in Service Settings (2005)Managing brands and customer engagement in online brand communities (2013)Research on Innovation: A Review and Agenda for Marketing Science (2006)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Effective supply chain management (2020)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The Work Design Questionnaire (WDQ): Developing and validating a comprehensive measure for assessing job design and the nature of work. (2006)Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature. (2007)10 Sociomateriality: Challenging the Separation of Technology, Work and Organization (2008)
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References

  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1951Some Social and Psychological Consequences of the Longwall Method of Coal-Getting3,360 cited
  • 1980Aging, Natural Death, and the Compression of Morbidity3,344 cited
  • 2008Reinventing Your Business Model2,390 cited
  • 2002Clarifying the concept of product–service system2,168 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 1999Clockspeed: winning industry control in the age of temporary advantage1,447 cited
  • 1976The Principles of Sociotechnical Design1,059 cited
  • 1984Services Marketing: People, Technology, Strategy1,058 cited
  • 2004A system failure framework for innovation policy design877 cited
  • 2000Sociotechnical principles for system design830 cited
  • 2003A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize764 cited
  • 1987Principles of Sociotechnical Design Revisted543 cited
  • 1991Five imperatives for improving service quality

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521 cited
  • 2011A solution business model: Capabilities and management practices for integrated solutions467 cited
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