SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Beyond traditional word‐of‐mouth
16 references·15 citing·47 second hop
Beyond traditional word‐of‐mouth (2013)Beyond traditional word‐of‐mouthWhat Makes Online Content Viral? (2011)What Makes Online Content Vir…Signaling Status with Luxury Goods: The Role of Brand Prominence (2010)Signaling Status with Luxury …Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Impulse and Self-Control From a Dual-Systems Perspective (2009)Impulse and Self-Control From…Social Identity, Self-Categorization, and the Communication of Group Norms (2006)Social Identity, Self-Categor…Reflective and Impulsive Determinants of Social Behavior (2004)Reflective and Impulsive Dete…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …Customer Satisfaction and Word of Mouth (1998)Customer Satisfaction and Wor…Influence: The Psychology of Persuasion (1993)Influence: The Psychology of …Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Possessions and the Extended Self (1988)Possessions and the Extended …Social Ties and Word-of-Mouth Referral Behavior (1987)Social Ties and Word-of-Mouth…Patterns of cognitive appraisal in emotion. (1985)Patterns of cognitive apprais…Judgment under Uncertainty (1982)Judgment under UncertaintyBelief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…The Strength of Weak Ties (1973)The Strength of Weak TiesDo sustainability motivations drive satisfaction and engagement in the sharing economy, or is it just price and convenience? Some answers in a collaborative housing context (2023)Do sustainability motivations…Managing Crisis Communication Via Social Media (2021)Managing Crisis Communication…Seeing eye to eye: social augmented reality and shared decision making in the marketplace (2019)Seeing eye to eye: social aug…Bridging the data divide between practitioners and academics (2019)Bridging the data divide betw…Impact of customer orientation on word-of-mouth and cross-buying (2018)Impact of customer orientatio…Share experiences: receiving word of mouth and its effect on relationships with donors (2017)Share experiences: receiving …Do customer reviews drive purchase decisions? The moderating roles of review exposure and price (2017)Do customer reviews drive pur…Online Shopping (2016)Online ShoppingEngagement platforms (2016)Engagement platformsDrivers of user engagement in eWoM communication (2016)Drivers of user engagement in…Consumers’ perceived post purchase risk in luxury services (2016)Consumers’ perceived post pur…The Customer Engagement Ecosystem (2015)The Customer Engagement Ecosy…Turning dissatisfied into satisfied customers: How referral reward programs affect the referrer׳s attitude and loyalty toward the recommended service provider (2014)Turning dissatisfied into sat…The Influences of Corporate Social Responsibility to Customer Repurchases Intentions, Customer Word-of-Mouth Intentions and Customer Perceived Food Quality of Fast-Food Restaurants in Hong Kong and the Mediating Effects of Corporate Reputation (2014)The Influences of Corporate S…Value Fusion: The Blending of Consumer and Firm Value in the Distinct Context of Mobile Technologies and Social Media (2013)Value Fusion: The Blending of…The Principles of Psychology (1891)Purity and Danger: An Analysis of Concepts of Pollution and Taboo (1967)Attachment and Loss (1969)Dimensions of Brand Personality (1997)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)The Psychology of Interpersonal Relations. (1958)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital: Prospects for a New Concept (2002)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)The Interpersonal Theory of Psychiatry (2013)Diffusion of Innovations 1 (2019)Judgment under Uncertainty: Heuristics and Biases (1974)The theory of planned behavior (1991)Associative and propositional processes in evaluation: An integrative review of implicit and explicit attitude change. (2006)Understanding and using the Implicit Association Test: III. Meta-analysis of predictive validity. (2009)The behaviour change wheel: A new method for characterising and designing behaviour change interventions (2011)The expression of the emotions in man and animals. (1872)A circumplex model of affect. (1980)Emotional Intelligence (1990)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Core affect and the psychological construction of emotion. (2003)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)The psychology of interpersonal relations. (1958)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Electronic word-of-mouth in hospitality and tourism management (2007)Understanding Attitudes and Predicting Social Behavior (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Social Behavior as Exchange (1958)A New Product Growth for Model Consumer Durables (1969)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Emotions and Information Diffusion in Social Media—Sentiment of Microblogs and Sharing Behavior (2013)Word of mouth and interpersonal communication: A review and directions for future research (2014)Beyond misinformation: Understanding and coping with the “post-truth” era. (2017)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Those Who Understand: Knowledge Growth in Teaching (1986)Perception of Risk (1987)The weirdest people in the world? (2010)
this work references cited by second hop

References

  • 1973The Strength of Weak Ties40,446 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1988Possessions and the Extended Self9,050 cited
  • 1982Judgment under Uncertainty8,238 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 1985Patterns of cognitive appraisal in emotion.4,061 cited
  • 2004Reflective and Impulsive Determinants of Social Behavior3,981 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2011What Makes Online Content Viral?3,175 cited
  • 1993Influence: The Psychology of Persuasion2,547 cited
  • 1987Social Ties and Word-of-Mouth Referral Behavior2,389 cited
  • 1998Customer Satisfaction and Word of Mouth2,105 cited
  • 2010Signaling Status with Luxury Goods: The Role of Brand Prominence1,657 cited
  • 2009Impulse and Self-Control From a Dual-Systems Perspective1,486 cited
  • 2006

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Social Identity, Self-Categorization, and the Communication of Group Norms
1,398 cited

Cited by

  • 2017Do customer reviews drive purchase decisions? The moderating roles of review exposure and price151 cited
  • 2019Seeing eye to eye: social augmented reality and shared decision making in the marketplace148 cited
  • 2015The Customer Engagement Ecosystem140 cited
  • 2016Engagement platforms138 cited
  • 2016Drivers of user engagement in eWoM communication124 cited
  • 2019Bridging the data divide between practitioners and academics39 cited
  • 2014The Influences of Corporate Social Responsibility to Customer Repurchases Intentions, Customer Word-of-Mouth Intentions and Customer Perceived Food Quality of Fast-Food Restaurants in Hong Kong and the Mediating Effects of Corporate Reputation35 cited
  • 2016Consumers’ perceived post purchase risk in luxury services34 cited
  • 2014Turning dissatisfied into satisfied customers: How referral reward programs affect the referrer׳s attitude and loyalty toward the recommended service provider32 cited
  • 2017Share experiences: receiving word of mouth and its effect on relationships with donors30 cited
  • 2018Impact of customer orientation on word-of-mouth and cross-buying23 cited
  • 2013Value Fusion: The Blending of Consumer and Firm Value in the Distinct Context of Mobile Technologies and Social Media18 cited
  • 2023Do sustainability motivations drive satisfaction and engagement in the sharing economy, or is it just price and convenience? Some answers in a collaborative housing context13 cited
  • 2016Online Shopping12 cited
  • 2021Managing Crisis Communication Via Social Media10 cited