SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Kundenorientierung auf individueller Ebene: Das Einstellungs-Verhaltens-Modell · Study

ChapterShelves

ChapterKundenorientierung auf individueller Ebene: Das Einstellungs-Verhaltens-Modell

Ruth Stock2004

Chapter2004

Kundenorientierung auf individueller Ebene: Das Einstellungs-Verhaltens-Modell

26 citations·0/0 files stored·Deutscher Universitätsverlag eBooks

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Employee Performance and Motivation Corporate Governance and Management

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 26 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988On the Evaluation of Structural Equation Models 1980Understanding Attitudes and Predicting Social Behavior 1990Comparative fit indexes in structural models.1980Significance tests and goodness of fit in the analysis of covariance structures.1979Review of Psychometric theory (2nd ed.).1990Zero defections: quality comes to services.1996The American Customer Satisfaction Index: Nature, Purpose, and Findings

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2002Leadership Style as Driver of Salespeoples' Customer Orientationarticle · 16 shared references 2001Kundenzufriedenheit als Managementherausforderungchapter · 15 shared references 1998The influence of salespersons’ customer orientation on buyer‐seller relationship developmentarticle · 13 shared references 2002Führungsverhalten als Einflussgröße der Kundenorientierung von Mitarbeitern: Ein dreidimensionales Konzeptchapter · 13 shared references 2008SOCO's impact on individual sales performance: The integration of selling skills as a missing linkarticle · 12 shared references 2010Does salesperson's customer orientation create value in B2B relationships? Empirical evidence from Indiaarticle · 12 shared references

Details

Year2004

Typechapter

Published2004-01-01

VenueDeutscher Universitätsverlag eBooks

Languagede

Citations26

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1007/978-3-322-81525-5_8

openalex_workW1482381098

Links

Imported from OpenAlex (CC0) — nothing here is generated.