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Kundenorientierung auf individueller Ebene: Das Einstellungs-Verhaltens-Modell
16 references·0 citing·31 second hop
Kundenorientierung auf individueller Ebene: Das Einstellungs-Verhaltens-Modell (2004)Kundenorientierung auf individueller Eben…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Applications of structural equation modeling in marketing and consumer research: A review (1996)Applications of structural eq…Attitudes and the Prediction of Behavior: A Meta-Analysis of the Empirical Literature (1995)Attitudes and the Prediction …The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Zero defections: quality comes to services. (1990)Zero defections: quality come…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…An Investigation of the Relationships between Beliefs about an Object and the Attitude toward that Object (1963)An Investigation of the Relat…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Prospect Theory: An Analysis of Decision under Risk (1979)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)Market Orientation: Antecedents and Consequences (1993)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Diffusion of Innovations 1 (2019)From Intentions to Actions: A Theory of Planned Behavior (1985)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The theory of planned behavior (1991)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1996Applications of structural equation modeling in marketing and consumer research: A review2,550 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis1,823 cited
  • 1963

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An Investigation of the Relationships between Beliefs about an Object and the Attitude toward that Object
1,647 cited
  • 1995Attitudes and the Prediction of Behavior: A Meta-Analysis of the Empirical Literature1,612 cited
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