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Cited by

• 2004Intercultural service encounters: an exploratory study of customer experiences100 cited
• 2017The influence of service employees’ nonverbal communication on customer-employee rapport in the service encounter65 cited
• 2000Organisations, complexity, and viable knowledge management54 cited
• 2008Communication between principals and teachers in successful schools53 cited
• 2006Communicative Aspects of Environmental Management by Objectives: Examples from the Swedish Context30 cited
• 2013Youth Work, Self-Disclosure and Professionalism19 cited
• 2016Non-Verbal Communication in the Modern World17 cited
• 2012Design and Delivery of New Product Preannouncement Messages17 cited
• 1999Barriers to Communication12 cited
• 2006Weaving language with identity; the story of Samoan Secondary students. Letoga: A Precious Thing6 cited
• 2015Who Should Be Allowed to Participate in Official Interreligious Dialogues? A Review of Issues5 cited
• 2016Improving Communication Between Postgraduate Researchers and the University Library: A Case Study at De Montfort University Library and Learning Services4 cited
• 2011Indigenous languages in the secondary curriculum in Bangladesh: a study in Khagrachari District.3 cited