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The Role of Logistics in E-commerce Transactions: An Exploratory Study of Customer Feedback and Risk
1 references·12 citing·51 second hop
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(2002)A growth theory perspective on B2C e-commerce growth in Europe: An exploratory study (2006)Cross-border B2C e-commerce to Greater China and the role of logistics: a literature review (2017)Мал шаруашылығы өнімдерін өткізудегі электрондыҚ коммерцияның рөлі (2024)Enhancing E-commerce complaint management with digitalization for sustainable economic growth and SDGs 8 alignment: A case study from Indonesia (2025)Identifying the Impact of Cross-Border E-Commerce on Urban Entrepreneurship: New Insights from China’s Cross-Border E-Commerce Comprehensive Pilot Zone (2026)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business (2006)The impact of supply chain integration on performance: A contingency and configuration approach (2009)
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References

  • 2001Winning the Last Mile of E-Commerce281 cited

Cited by

  • 2017Role of social media in retail network operations and marketing to enhance customer satisfaction282 cited
  • 2019The impact of the level of customer satisfaction on the quality of e-commerce services129 cited
  • 2016Customized logistics service and online shoppers’ satisfaction: an empirical study71 cited
  • 2019“It’s a new game out there”: e-commerce in internationalising retail SMEs49 cited
  • 2023Logistics density, E-commerce and high-quality economic development: An empirical analysis based on provincial panel data in China43 cited
  • 2023Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance40 cited
  • 2022E-Commerce: Does Sustainable Logistics Development Matter?17 cited
  • 2017Logistics Solutions to Support Cross Border E-Commerce Towards China: The Case of the Apparel Industry13 cited
  • 2022Factors influencing the acceptance and patronage of E-commerce logistics operations in Nigeria5 cited
  • 2018Entering China via cross border e-commerce: Logistics solutions and related challenges3 cited
  • 2024Features of Managing the Logistic Processes of e-Commerce of the Enterprise1 cited
  • 2017Value network in e-commerce1 cited

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