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• 2003The three threats of action research: a discussion of methodological antidotes in the context of an information systems study116 cited
• 2001Compensatory adaptation to a lean medium: an action research investigation of electronic communication in process improvement groups97 cited
• 2001E‐collaboration: A look at past research and future challenges69 cited
• 2000How Can Organizational Memory Theories Contribute to Organizational Memory Systems?60 cited
• 2005Prioritizing barriers to successful business process re‐engineering (BPR) efforts in Saudi Arabian construction industry45 cited
• 2005Promoting organizational learning inhigher education to achieve equity in educational outcomes34 cited
• 2003Communication-focused business process redesign: assessing a communication flow optimization model through an action research study at a defense contractor29 cited
• 2005An experimental study of process representation approaches and their impact on perceived modeling quality and redesign success25 cited
• 2011Media naturalness theory: human evolution and behaviour towards electronic communication technologies24 cited
• 2004Organizing for Research and Action: Implementing Action Researcher Networks22 cited
• 2002Managing with web-based IT in mind18 cited
• 2008A discussion and test of a communication flow optimization approach for business process redesign17 cited