References

• 1991The machine that changed the world : the story of lean production2,372 cited
• 2006The genealogy of lean production1,486 cited
• 1997The seven value stream mapping tools946 cited
• 2002Six Sigma: a goal‐theoretic perspective881 cited
• 1982Guide to Quality Control741 cited
• 2005An overview of continuous improvement: from the past to the present642 cited
• 2005Six Sigma: concepts, tools, and applications323 cited
• 2009Service quality in higher education321 cited
• 2008In pursuit of implementation patterns: the context of Lean and Six Sigma296 cited
• 2003Individual and Sociocultural Views of Learning in Science Education270 cited
• 1997TQM in higher education ‐ a review207 cited
• 2008A multi-objective model for project portfolio selection to implement lean and Six Sigma concepts145 cited
• 2005An Application of Six Sigma to Reduce Waste140 cited
• 1998Evaluation of suppliers: how to consider the environment120 cited
• 2007The Pareto managerial principle: when does it apply?110 cited
• 2010Six Sigma in industry: some observations after twenty‐five years