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Representing Future Situations of Service : Prototyping in Service Design · Study

BookRepresenting Future Situations of Service : Prototyping in Service Design

Johan Blomkvist2014

OA

Bookbronze2014

Representing Future Situations of Service : Prototyping in Service Design

Johan Blomkvist

55 citations·0/0 files stored·Linköping University Electronic Press eBooks

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Service and Product Innovation Design Education and Practice Innovative Approaches in Technology and Social Development

Abstract

service design course 2009 (Blomkvist, Holmlid, & Segelström, 2011a).

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References

2003Evolving to a New Dominant Logic for Marketing 2007Service-dominant logic: continuing the evolution 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1990Plans and Situated Actions: The Problem of Human-Machine Communication 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1977Breaking Free from Product Marketing 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter

Cited by

2018A Comparative Study on Conventional versus Immersive Service Prototyping (VR, AR, MR)2017Creating Competitive Advantage from Services 2018Service design visualization tools for supporting servitization in a machine tool manufacturer 2016Ways of Seeing the Design Material of Service 2017Innovation by service prototyping design dimensions and attributes, key design aspects, and toolbox

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Details

Year2014

Typebook

Published2014-04-15

VenueLinköping University Electronic Press eBooks

Languageen

Citations55

Files0 public / 0

ShelfService and Product Innovation

Identifiers

doi10.3384/diss.diva-105499

openalex_workW1490168168

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