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Relational Listening: Fostering Effective Communication Practices in Diverse Organizational Environments
14 references·0 citing·53 second hop
Relational Listening: Fostering Effective Communication Practices in Diverse Organizational Environments (1994)Relational Listening: Fostering Effective…Cross-Cultural Communication: An Integrated Training Approach (1994)Cross-Cultural Communication:…Attitudes of Hospitality Management Students toward Older Workers: A Follow-up Study (1994)Attitudes of Hospitality Mana…Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…From Manager into Coach. (1992)From Manager into Coach.Cultural diversity: The lesson of Toronto's hotels (1992)Cultural diversity: The lesso…Listening and Community: The Role of Listening in Community Formation (1991)Listening and Community: The …Cross-Cultural Training Practices and Needs in the Hotel Industry (1991)Cross-Cultural Training Pract…Building shared meaning: Implications of a relational approach to empathy for teaching intercultural communication (1991)Building shared meaning: Impl…Supervisory Management (1990)Supervisory ManagementListening to Disabled People: The Problem of Voice and Authority in Robert B. Edgerton's the Cloak of Competence (1990)Listening to Disabled People:…Older Workers (1988)Older WorkersCommunications in the Business Curriculum (1987)Communications in the Busines…Self-monitoring of expressive behavior. (1974)Self-monitoring of expressive…Dimensions of therapist response as causal factors in therapeutic change. 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(1996)The Authoritarian Personality (2001)Diagnosing Race Relations in Management (1980)Shaping the Organizational Context for Black American Inclusion (1987)Work Values of Chinese Hotel Managers (1998)Employment experiences of Polish migrant workers in the UK hospitality sector (2010)The impact of hotel employee satisfaction on hospitability performance (2017)A change of masters (2020)The Sociological Imagination (1959)Asylums: Essays on the Social Situation of Mental Patients and Other Inmates. (1962)Stigma: Notes on the Management of Spoiled Identity (1969)Is the sexuality of people with a learning disability being denied? (1999)His brain is totally different: An analysisof care‐staff explanations of aggressive challenging behaviour and the impactof gendered discourses (2005)An Examination of Relationships between Managerial Coaching and Employee Development. 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this work references cited by second hop

References

  • 1974Self-monitoring of expressive behavior.3,416 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 1962Dimensions of therapist response as causal factors in therapeutic change.838 cited
  • 1991Building shared meaning: Implications of a relational approach to empathy for teaching intercultural communication109 cited
  • 1990Supervisory Management64 cited
  • 1992Cultural diversity: The lesson of Toronto's hotels40 cited
  • 1990Listening to Disabled People: The Problem of Voice and Authority in Robert B. Edgerton's the Cloak of Competence36 cited
  • 1991Cross-Cultural Training Practices and Needs in the Hotel Industry32 cited
  • 1988Older Workers31 cited
  • 1992From Manager into Coach.24 cited
  • 1991Listening and Community: The Role of Listening in Community Formation16 cited
  • 1987Communications in the Business Curriculum5 cited
  • 1994Attitudes of Hospitality Management Students toward Older Workers: A Follow-up Study4 cited
  • 1994Cross-Cultural Communication: An Integrated Training Approach4 cited

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